• Manages an operational team overseeing enterprise project management, reputation management, research, insights, client experience, training, and quality assurance at Trajector.• Implementes strategies to drive operational efficiencies and enhance client experience, resulting in improved customer satisfaction and retention.• Leads cross-functional collaboration to streamline processes and optimize team performance, achieving measurable results in operational excellence.

I ensure we have effective policies, procedures, plans, systems, business practices, standards, and controls in place to identify, assess, monitor and manage Environmental, Health, and Safety (EHS) risks and opportunities of existing and planned operations. I am responsible for ensuring those policies and standards are communicated and institutionalized throughout Cox Automotive, and for monitoring our compliance with those policies and standards.

I drive business transformation by building and refining PMO frameworks that are inclusive of strong IT governance models designed to delivery focus, clarity, and alignment on our highest return investment. I ensure consistently excellent execution by enforcing standard policies, procedures, methodologies, and reporting across our key initiatives.

My role was focused to ensure we were working on the right projects and delivering successfully to ensure stable IT platforms. My responsibilities included the PMO, Help Desk, Business Application Support, Change, Release & Configuration Management, QA Testing & Management, and Communications Management.

My role had a joint focus on the following: developing the delivery models, toolkits, and PMO governance to successfully delivery consulting engagements; and on managing the delivery of IT operations engagements.

Was selected to be part of a core Accenture team to build a consulting practice for EMC in the IT service management space. My role had a joint focus on the following: developing the delivery models, toolkits, and PMO governance to successfully delivery consulting engagements; and on managing the delivery of IT operations engagements.

Worked in collaboration with the PMO director to identify bottlenecks and constraints in the existing PMO governance model to drive increased visibility to the portfolio of projects, while increasing efficiencies and cost savings

• Collaborated to build a PMO to oversee the full business portfolio of programs, with a heavy focus on IT governance and delivery• Responsible for full life cycle project management of 100+ concurrent small IT project using MS Project Server, including numerous Six Sigma and Sarbanes Oxley projects• Co-Managed several transformation initiatives including a large data center consolidation and relocation project in conjunction with an office location move and a large acquisition project… Show more • Collaborated to build a PMO to oversee the full business portfolio of programs, with a heavy focus on IT governance and delivery• Responsible for full life cycle project management of 100+ concurrent small IT project using MS Project Server, including numerous Six Sigma and Sarbanes Oxley projects• Co-Managed several transformation initiatives including a large data center consolidation and relocation project in conjunction with an office location move and a large acquisition project to integrate the IT environment of a newly acquired Show less