• Interacted with internal & external customers to understand business needs and translate into requirements and project scope.• Generated business intelligence reports to inform strategic decision-making.• Collaborated with stakeholders to identify business needs and data sources as well as define project objectives and criteria.• Performed gap analysis to identify areas of improvement.• Improved business direction by prioritizing customers and implementing changes based on… Show more • Interacted with internal & external customers to understand business needs and translate into requirements and project scope.• Generated business intelligence reports to inform strategic decision-making.• Collaborated with stakeholders to identify business needs and data sources as well as define project objectives and criteria.• Performed gap analysis to identify areas of improvement.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Implemented business intelligence solutions to increase operational efficiency.• Ran ad-hoc reports via Salesforce to evaluate specific business requirements.• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.• Analyzed open orders, backlog, and sales data to provide sales team with insights.• Developed and implemented data governance policies and procedures.• Generated standard and custom reports to provide insights into business performance.• Created custom Salesforce & Excel dashboards to monitor and track key performance indicators. Show less

• Managed over 75 Customer accounts per month.• Increase customer retention by 83%.• Educated clients on new products or services to increase customer engagement with brand.• Developed and implemented strategies to increase client retention.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Facilitated client satisfaction and renewed customer relations to drive growth.• Evaluated client needs and… Show more • Managed over 75 Customer accounts per month.• Increase customer retention by 83%.• Educated clients on new products or services to increase customer engagement with brand.• Developed and implemented strategies to increase client retention.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Facilitated client satisfaction and renewed customer relations to drive growth.• Evaluated client needs and developed tailored solutions to increase positive customer ratings.• Coordinated with internal teams to facilitate prompt delivery of client projects.• Monitored and analyzed customer feedback to identify opportunities for improvement.• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.• Negotiated prices, terms of sales and service agreements.• Met existing customers to review current services and expand sales opportunities.• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.• Worked with Salesforce Sales Cloud to track leads and opportunities. Show less

• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Conducted market research to identify new opportunities and target markets.• Used data analytics to track lead generation campaigns… Show more • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Conducted market research to identify new opportunities and target markets.• Used data analytics to track lead generation campaigns and improve quality.• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.• Researched developing trends to stay updated with new ideas and marketing practices.• Worked with Salesforce Marketing Cloud to create, automate, and personalize marketing campaigns. Show less

• Built and strengthened relationships with new and existing accounts to drive revenue growth.• Executed successful sales strategies to convert leads into customers.• Generated new customer sales thought outside calls, incoming calls, email contacts, social media, and chamber activities.• Worked with potential customers to identify the best product for their needs.• Tracked sales inquiries/progress with customers in CRM database, Salesforce.com.• Identified new areas/targets… Show more • Built and strengthened relationships with new and existing accounts to drive revenue growth.• Executed successful sales strategies to convert leads into customers.• Generated new customer sales thought outside calls, incoming calls, email contacts, social media, and chamber activities.• Worked with potential customers to identify the best product for their needs.• Tracked sales inquiries/progress with customers in CRM database, Salesforce.com.• Identified new areas/targets for coverage expansion. Show less

• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.• Scheduled office meetings and client appointments for staff teams.• Executed record filing system to improve document organization and management.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Restocked supplies and placed purchase orders to maintain adequate stock… Show more • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.• Scheduled office meetings and client appointments for staff teams.• Executed record filing system to improve document organization and management.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Restocked supplies and placed purchase orders to maintain adequate stock levels.• Created and maintained databases to track and record customer data.• Bookkeeping (including accounts receivable and accounts payable)• Assisted development and implementation of new administrative procedures. Show less

• Answered phones and provided prompt and courteous assistance to all callers.• Organized files and ensured easy accessibility and retrieval of documents.• Maintained office supplies inventory and restocked items as necessary.• Researched data and compiled accurate and relevant information for analysis and decision-making purposes.