Karagan M. Email & Phone Number

Sanford, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

In charge of overseeing the development and implementation of club initiatives that improve customer relations and brandloyalty. By using my leadership and planning skills, I create and execute goals that can help improve the customer experience.

Wylie, Texas, United States

Addison, Texas, United States

Addison, Texas

Selected and promoted to manage beverage operations for golfers on the golf course. Supervise sales, scheduling, employee communications, inventory, opening/closing duties, and exceeding weekly and monthly sales goals. Manage a staff of 10+ employees.✔Created SOPs for all beverage cart operations for the country club. ✔Doubled sales over every other course at the country club✔Ensure a high quality of employee performance through monitoring, feedback and coaching.✔Maintain superior levels of guest interaction/satisfaction and ensure smooth overall operations.✔Consistently receive bonuses exceeding weekly and monthly sales goals.

Hold dual accountability in a lead role in the restaurant overseeing shift staff and all closing duties. Key member of the waitstaff team responsible for generating sales and providing a high level of customer service. ✔Created opening and closing duties and SOPs for the restaurant. ✔Ensure employees complete their duties and in charge of shift cuts. ✔Asked to create special events and promotions for social club members. Coordinate monthly events including concepts, F&B, activities, and entertainment for social events. Create and post flyers, pictures, and reminders for social events on Facebook.✔Develop repeat/referral business through effective client relation’s management.✔Effectively utilize upsell and add-on techniques to increase average sale.✔Consistently rank in top 5 servers including tip average and sales per guest average.

Served as the Face of Coca-Cola at The University of North Texas to promote the brand to students and steward company messages. Coordinated monthly sampling events on campus and monthly social media promotions.✔Conducted extensive training in Atlanta, GA at Coca-Cola headquarters. ✔Strategically planned, promoted, and executed viral campus events. ✔Encouraged students to see and share Coca Cola initiatives on campus through engaging word-of-mouth tactics on social media and other student channels. ✔Created brand content that sparked emotion, added value, and inspired action ✔Coordinated promotions for Hilton Hotel in collaboration with Coca-Cola. ✔Sparked brand loyalty by passing out product samples and giveaways at on-campus activations.