Karagan Osmann Email & Phone Number

Huntington Beach, Ca, Us

Los Angeles, Ca, Us

S'moo is a women's health brand designed to help women everywhere achieve optimal hormone balance and feel their best selves from the inside out. Our 5-star hormone balancing supplement, Ovary Good is strategically designed to support balanced hormones. Tailored to women who suffer from PCOS and other hormonal disorders.

New York, Ny, Ny, Us

As the first person on the Magic Spoon Customer Service team, I was hired by the founders of Magic Spoon to build out their Customer Service department by implementing systems that help build a customer first, customer experience and that can scale quickly with upcoming team member additions.As a consultant, I performed a full Customer Experience build out that included implementation of CRM system (Gorgias), full research and development of canned responses, proper reporting set up and team training. Magic Spoon was amazing to work for, and I'm so happy to have seen them grow year after year since they started.

• Rebuilt the Customer Service department with a consumer relationship strategy resulting in an increasing satisfaction from 76% to 95% in two months.• Implemented CRM Systems for Customer Service (Zendesk) and Wholesale (Hubspot) to improve department efficiency and data analysis.• Lead social influencer marketing strategy and managed coordination of logistics for influencer events.

* Executed marketing strategy for company reposition from product focused brand to lifestyle brand * Built out full email marketing strategy, SMS marketing strategy and referral programs.* Prepared Customer Service for scale with system optimization, SOPs and brand voice revamp.

Customer Service Manager• Rebuilt customer service as part of company turn around, increasing satisfaction from 78% to 94% in four months while also leading social community management strategy.• Created and lead strategic plans for customer engagement and communication efforts to enhance customer and community experiences and perceptions of our company’s products. • Implemented metrics to monitor success and analyze consumer insights to strengthen customer experiences with effective policy and process frameworks across the full spectrum of the customer experience. Marketing Coordinator• Supported team in marketing campaign creation and execution - helping guide sales to a 26% increase.• Identified opportunities to reduce customer churn and implemented strategy to improve return rate utilizing email marketing.• Handled marketing project management and administrative (Product Sample Programs, Promotional Materials, Part # Execution, Inventory Management/Forecasting, Reports)

Ventura, California, Us

* Set up full Customer Service department on Zendesk* Build out all macros for oncoming customer service agents* Create SOPs to prepare for business growth

El Segundo, California, Us

• Managed and assisted training a team of 12 agents during a department revamp to provide “Wow” Customer Service resulting in a 16% increase in Customer Satisfaction.• Created department training tools and worked closely with the Knowledge and Training team, to build and implement full knowledge system to help teams’ efficiency and accuracy.• Built unique Social Media Channel for our customers to connect with our team and get rid of “Corporate Facelessness” while fostering company and team culture.

Burnaby, Bc, Ca

• Demonstrate and educate consumers on Vega products• Built customer confidence by actively listening to their concerns and giving appropriate feedback.• Achieved top sales consistently in Orange County/LA Territory• Cultivated and sustained positive working relationships with customers, store personnel and staff members of Vega.• Demonstrated enthusiastic public relations working at a different venue & working with different coworker every event• Trained oncoming brand ambassadors• Submitted detailed, accurate reports for daily sales, inventory, payroll hours, and material used.

Austin, Tx, Us

- Assist guests with any questions regarding nutritional supplements- Maintain knowledge of all products in department (vitamins, sports supplements, etc.) and help customers make informed decisions on the best products suited for their needs.-Train incoming staff on processes, and products and ensure quality service across the department.

Foods, Nutrition, And Wellness Studies, General

Kinesiology, Nutrition Sciences