Karagan Osmann work email
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Karagan Osmann personal email
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Karagan Osmann phone numbers
I'm the CEO & Founder of S'moo (@thesmooco). S'moo is a women's health brand designed to help women everywhere achieve optimal hormone balance and feel their best selves from the inside out. I created S'moo after struggling with PCOS since I was 14 years old. I spent years of struggling & trying every possible “solution” in the book to feel normal again & I was left feeling hopeless with the options in front of me. After finally finding my perfect solution (nearly 10 years later), I decided I wanted to share it with the world in hopes to help others who are in the shoes I was once in. From that, the very first product (Ovary Good) of S’moo was born and we’ve never looked back. We’re on a mission to help women everywhere realize that their medical results don't define them, that there is hope regardless of the situation they are in and that they have a community that they can always rely on no matter what. We have an incredible community of women (www.smoobabes.com)Before S'moo, I was Customer Experience Director with over 8 years’ experience in the service industry. I have worked with Fortune 500 company, Quest Nutrition, as well as high-growth emerging brands such as Magic Spoon, Live Fit. Apparel, Outer Aisle Gourmet, and Square Organics to bring their Customer Experience/Marketing to the next level. I am passionate about customer experience, brand loyalty and strategy. I focus on delivering world class service through the voice of the customer and striving for above and beyond service with every interaction which is something that I have very passionately integrated into my company, S'moo. At S'moo, we strive to always be impact first, and do everything we can to positively influence the lives' of our customers before anything else!www.thesmooco.com
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Founder And CeoThe Smoo Co.Huntington Beach, Ca, Us -
Founder & CeoThe Smoo Co. Apr 2019 - PresentLos Angeles, Ca, UsS'moo is a women's health brand designed to help women everywhere achieve optimal hormone balance and feel their best selves from the inside out. Our 5-star hormone balancing supplement, Ovary Good is strategically designed to support balanced hormones. Tailored to women who suffer from PCOS and other hormonal disorders. -
Customer Experience ConsultantMagic Spoon Apr 2019 - Mar 2022New York, Ny, Ny, UsAs the first person on the Magic Spoon Customer Service team, I was hired by the founders of Magic Spoon to build out their Customer Service department by implementing systems that help build a customer first, customer experience and that can scale quickly with upcoming team member additions.As a consultant, I performed a full Customer Experience build out that included implementation of CRM system (Gorgias), full research and development of canned responses, proper reporting set up and team training. Magic Spoon was amazing to work for, and I'm so happy to have seen them grow year after year since they started. -
Customer Experience Manager (Contract - Remote)Live Fit. Apparel Jun 2018 - Oct 2019 -
Customer Service Manager + Sponsorship Marketing ManagerLive Fit. Apparel Feb 2017 - Jun 2018• Rebuilt the Customer Service department with a consumer relationship strategy resulting in an increasing satisfaction from 76% to 95% in two months.• Implemented CRM Systems for Customer Service (Zendesk) and Wholesale (Hubspot) to improve department efficiency and data analysis.• Lead social influencer marketing strategy and managed coordination of logistics for influencer events. -
Director Of Customer ExperienceSquare Organics Feb 2019 - May 2019* Executed marketing strategy for company reposition from product focused brand to lifestyle brand * Built out full email marketing strategy, SMS marketing strategy and referral programs.* Prepared Customer Service for scale with system optimization, SOPs and brand voice revamp.
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Customer Service Manager + Marketing CoordinatorKnow Foods Jul 2018 - Feb 2019Customer Service Manager• Rebuilt customer service as part of company turn around, increasing satisfaction from 78% to 94% in four months while also leading social community management strategy.• Created and lead strategic plans for customer engagement and communication efforts to enhance customer and community experiences and perceptions of our company’s products. • Implemented metrics to monitor success and analyze consumer insights to strengthen customer experiences with effective policy and process frameworks across the full spectrum of the customer experience. Marketing Coordinator• Supported team in marketing campaign creation and execution - helping guide sales to a 26% increase.• Identified opportunities to reduce customer churn and implemented strategy to improve return rate utilizing email marketing.• Handled marketing project management and administrative (Product Sample Programs, Promotional Materials, Part # Execution, Inventory Management/Forecasting, Reports)
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Customer Experience ConsultantOuter Aisle Apr 2018 - Nov 2018Ventura, California, Us* Set up full Customer Service department on Zendesk* Build out all macros for oncoming customer service agents* Create SOPs to prepare for business growth -
Customer Support SupervisorQuest Nutrition Oct 2015 - Feb 2017El Segundo, California, Us• Managed and assisted training a team of 12 agents during a department revamp to provide “Wow” Customer Service resulting in a 16% increase in Customer Satisfaction.• Created department training tools and worked closely with the Knowledge and Training team, to build and implement full knowledge system to help teams’ efficiency and accuracy.• Built unique Social Media Channel for our customers to connect with our team and get rid of “Corporate Facelessness” while fostering company and team culture. -
Field Marketing Representative - Team LeadVega Nov 2014 - Oct 2015Burnaby, Bc, Ca• Demonstrate and educate consumers on Vega products• Built customer confidence by actively listening to their concerns and giving appropriate feedback.• Achieved top sales consistently in Orange County/LA Territory• Cultivated and sustained positive working relationships with customers, store personnel and staff members of Vega.• Demonstrated enthusiastic public relations working at a different venue & working with different coworker every event• Trained oncoming brand ambassadors• Submitted detailed, accurate reports for daily sales, inventory, payroll hours, and material used. -
Whole Body Team MemberWhole Foods Market Jan 2014 - Jun 2015Austin, Tx, Us- Assist guests with any questions regarding nutritional supplements- Maintain knowledge of all products in department (vitamins, sports supplements, etc.) and help customers make informed decisions on the best products suited for their needs.-Train incoming staff on processes, and products and ensure quality service across the department.
Karagan Osmann Skills
Karagan Osmann Education Details
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University Of Colorado BoulderGeneral -
Golden West CollegeNutrition Sciences
Frequently Asked Questions about Karagan Osmann
What company does Karagan Osmann work for?
Karagan Osmann works for The Smoo Co.
What is Karagan Osmann's role at the current company?
Karagan Osmann's current role is Founder and CEO.
What is Karagan Osmann's email address?
Karagan Osmann's email address is ko****@****ion.com
What is Karagan Osmann's direct phone number?
Karagan Osmann's direct phone number is +130359*****
What schools did Karagan Osmann attend?
Karagan Osmann attended University Of Colorado Boulder, Golden West College.
What are some of Karagan Osmann's interests?
Karagan Osmann has interest in Economic Empowerment, Nutrition, Marketing, Supplement Knowledge, Education, Weight Loss Consulting, Management Training, Personal Training, Environment, Fitness.
What skills is Karagan Osmann known for?
Karagan Osmann has skills like Customer Service, Nutrition, Social Media, Marketing, Social Media Marketing, Fitness, Sales, Social Networking, Leadership, Supplements, Sports Nutrition, Personal Training.
Who are Karagan Osmann's colleagues?
Karagan Osmann's colleagues are Kendall Roderick, Ancilla Rampen.
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