Supporting major international tech company Cisco as a GTM Program Manager.

Support all Field Channels in the development, tracking, and executing of all adhoc and standard contests/incentives. Tracked and organized all sales pay related incentives for all Channels to provide a streamlined experience for all sales leader’s company wide. Partnered with Senior Leadership to develop, track, manage, and deliver monthly sales goals ensure Asurion is achieving its AOP financial goals. Heavily relied on relationships to properly execute all job functions to achieve personal and professional tasks and goals.-Identified system needs & designed processes to support business requirements to become more efficient.-Monitored progress of programs, using, & applying programming documents, program directives, creating visual documents/visuals and other program material.-Devised tools and benchmarks to improve team performance and monitor production.-Planned, tracked, and executed Field Channel adhoc & standard contests to support enablementleaders, drive sales, and customer engagement, while consistently under budget.-Partnered with legal & finance teams in order to execute Field Channel adhoc & standar contests.-Met with channel stakeholders on regular basis to assess progress and create channel sales goal to communicate those goals company wide.-Created and presented data using MS Excel spreadsheets, MS PowerPoint and other MS Office tools.-Directed multiple simultaneous projects to boost business opportunities.-Collaborated cross-functionally with Senior Leaders and other teams nationally to maintain consistent message, experience, & positive working relationships.-Achieved project deadlines by partnering with sales leaders, using project tools like ASANA, SharePoint, & other MS tools.-Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish goals.

Support all Field Channels in the development, tracking, and executing of all adhoc and standard contests/incentives. Tracked and organized all sales pay related incentives for all Channels to provide a streamlined experience for all sales leader’s company wide. Partnered with Senior Leadership to develop, track, manage, and deliver monthly sales goals ensure Asurion is achieving its AOP financial goals. Heavily relied on relationships to properly execute all job functions to achieve personal and professional tasks and goals.-Identified system needs & designed processes to support business requirements to become more efficient.-Monitored progress of programs, using, & applying programming documents, program directives, creating visual documents/visuals and other program material.-Devised tools and benchmarks to improve team performance and monitor production.-Planned, tracked, and executed Field Channel adhoc & standard contests to support enablementleaders, drive sales, and customer engagement, while consistently under budget.-Partnered with legal & finance teams in order to execute Field Channel adhoc & standar contests.-Met with channel stakeholders on regular basis to assess progress and create channel sales goal to communicate those goals company wide.-Created and presented data using MS Excel spreadsheets, MS PowerPoint and other MS Office tools.-Directed multiple simultaneous projects to boost business opportunities.-Collaborated cross-functionally with Senior Leaders and other teams nationally to maintain consistent message, experience, & positive working relationships.-Achieved project deadlines by partnering with sales leaders, using project tools like ASANA, SharePoint, & other MS tools.-Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish goals.

Partnered with a team of forty plus enablement leaders and senior leaders to support projects, reporting and the process improvement of the team. Was the teams point of contact for all things operations and sales. Used a plethora of Microsoft and project management tools to create playbooks, training guides, SOP’s, data presentations, and reporting.• Worked remotely to support Sales Enablement Team in all projects, reporting, and process improvement as an Individual Contributor.• Partnered with Sr. Leadership, Regional Managers and across internal organizations to complete specific projects by building and maintaining relationships.• Proactively anticipated the needs of the Sales Enablement Team and UBIF partners to recommend and develop strategic plans to improve processes.• Takes on new challenges and break through barriers with a positive mind sent to achieve results.• Created and updated reporting using Microsoft Excel.• Used Microsoft Forms to capture, automate, and analyze data.• Created eye catching PowerPoint presentations to display sales achievements.• Provided Sr. Leadership executive readouts on an as needed basis.• Provided Scrum to support the launching of new FBIO initiatives and help create change.• Excellent Used communication, interpersonal and organizational skills to provide hands-onmanagement style.• Common knowledge in all things Sales and Operations for Sales Enablement. Used my experience insales and operations to become a point of contact for all of Sales Enablement.

Assisted in creating a pilot team to provide support to growing sales channels within Asurion. Supported, coached, and developed a remotely working team that traveled across the country providing coaching and sales support to Asurion’s Mobility Clients. Created KPI’s to hold Ambassadors accountable to their performance and to ensure the success of the pilot program. Pilot Program joined the Sales Enablement Team and became a fully functional role within Asurion.• Worked remotely to organize and direct the daily activities of the traveling In-Store Ambassadors. (Nationwide support).• Responsible for managing, coaching, developing, and guiding Ambassadors to ensure their ability to provide outstanding customer service and execute In-Store tasks effectively during their multiple store visits.• Trained, coached, and developed over twenty Ambassadors to support mobility clients Verizon, AT&T, and Sprint to ensure In-Store initiatives were met successfully and efficiently.• Traveled to Ambassadors in Market to observe and provide Coaching and feedback.• Used Microsoft O365 applications to continuously process improve the Ambassador Program.• Fostered a positive team environment with remote employees.• Built relationship with Client Services Team, Everyday Leadership, Learning & Development Team,Human Recourses, Timekeeping and Customer Solutions to effectively developed and maintained theAmbassador Program.• Successfully supported and developed five In-Store Ambassadors achieve promotions to MarketManagers supporting mobility clients.•Successfully developed a Pilot Program into a fully functioning channel/program through continuous process improvement and teamwork. All Ambassadors were promoted to Sales Market Managers on the Sales Enablement Team.

Assisted the trainer in onboarding, coaching and developing of new hire experts. Oversaw all the below duties and Requirements of a Soluto Supervisor for the Verizon Client.• Onboarded, coached, and developed on average 25 new hire experts, per training class, to ensureCRT, NPS, and Transfer Rate was successfully achieved as a Verizon Soluto Expert, once their trainingwas completed.• Lead classroom training and onboarding while ensuring all new hire experts were engaged and able tolearn in their best learning style.• Communicated and worked with other members of the Supervisor peer group and upper leadership tomeet Supervisor and client deliverables.• Developed and trained New Hire Agents to meet current production CRT, NPS, and Transfer Rate.

A servant leader to a team of PSS Experts assisting one of Asurion’s Mobility clients in customer service, and tech support. Lead, coached, and developed all team members to ensure KPI’s and business goals were achieved, while holding team members accountable to that performance.• Responsible for managing, coaching, developing up to twelve PSS agents in their daily activities toensure all Asurion and client KPI’s were achieved.• Used all available tools to ensure effective supervising, planning, and managing functions within PSSgroup.• Provide weekly coaching, training, disciplining, and reviewing of all agents to ensure individual, team,and company KPI’s were achieved.• Handled and resolved client and internal complaints and questions to ensure client NPS was achieved,and company engagement was high.• Provided team members with the appropriate support, tools, resources, and training to apply skills andknowledge on the job, to improve efficiency of the business, carryout performance measurement andevaluation of all agents to improve efficiency.• Consistently developed PSS agents professionally in order to achieve goals. Coached using theADAPT method which focused on discovery of root cause and the creation of a SMART plan.• Communicate solutions, successes, best practices and opportunities within the organization.• Followed, practiced, and ensured all compliance with Asurion, client policies and procedures.• Attend all required meetings and training's while managing time effectively.

Responsible for supporting all aspects of three Authorized Retail partners and nine GameStop locations. While serving as a liaison between Cricket Corporate and the Authorized Retail owner, I insured all aspects of the Authorized Retail store was meeting corporate standards and achieving sales goals.• Built relationships, mentors and developed sales associates, store/market leadership and AuthorizedRetail Partners to ensure consistency and effectiveness of offers and promotions.• Managed the roll-out of company programs, tools, training, products, and services.• Analyzed business reports for trends and communicates findings to local retailers to develop effectivebusiness plans.• Served as a liaison between the Authorized Retail store and Cricket Company to identify and resolveissues.• Served as a point of contact for escalated customer issues and ensures timely and appropriateresolution of all customer issues.

Responsible for all aspects of daily retail store operations. Coached and developed a team of Sales Associates to ensure KPI’s and business goals were achieved, while holding team members accountable to that performance.• Coached and developed a team of six employees towards a strong knowledge of Cricket Products andServices which included: plans features, promotions, customer retail experience, compensation, HRresources in order to meet and exceed sales targets.• Used the DIRECT Feedback Model to coach ad develop employees. This assisted employees tounderstand, through self-discovery, how Cricket products and services meets customer’s needs, sothat every customer is receiving first class service.• Recruited and retained top talent, with focus on completing timely performance evaluations, providingpositive feedback and rewarding superior performance.• Created a fun, inspiring, and engaging store culture by understanding employees’ personalities andwhat drives them to work and be successful.• Managed store to ensure that it met and exceeded sales performance and profitability criteria.• Oversaw the maintenance of inventories at adequate levels, directed the promotion of sales, andsupervised the maintenance of the appearance of the store.• Completed accounting and reporting associated with store deposits, sales operations, and inventoryoperations.• Achieved all store operational expectations and received a passing audit score that was conducted byan AT&T audit team. (Conducted yearly)

Assisted the Retail Store Manager in all aspects of daily retail store operations. Coached and developed a team of Sales Associates to ensure KPI’s and business goals were achieved, while holding team members accountable to that performance.• All duties of an Assistant Store Manager (listed below).• Displayed high integrity, honesty, and a deep sense of caring, for the success of AT&T and its employees.• Ran reports for sales metrics, training completions, schedule completions, and sales operations.• Larger staffed retail store with 20-30 employees.

Assisted the Retail Store Manager in all aspects of daily retail store operations. Coached and developed a team of Sales Associates to ensure KPI’s and business goals were achieved, while holding team members accountable to that performance.• Coached towards a strong knowledge of all AT&T products, plans, features, promotions, incentives,and compensation while using the DRECT Feedback Model in order to meet and exceed sales goals.• Help employees understand through self-discovery how AT&T products meet customer's needs, sothat every customer can recommend AT&T to their family and friends.• Provide each and every employee an inspiring and engaging store culture by understanding employeescoaching and management needs by utilizing yearly Inspired and Engaged Survey Results and the First Fit Survey.