Tutor.com is one of the largest online, on-demand homework help and tutoring services in the country, where thousands of expert tutors have delivered individualized help to K-College students 21 million (and counting!) times over the past 20 years. Passionate about education, effective processes, and great relationships with clients, I lead a dedicated team of Client Services Managers that provide best-in-class support to both our government partners and partners such as school… Show more Tutor.com is one of the largest online, on-demand homework help and tutoring services in the country, where thousands of expert tutors have delivered individualized help to K-College students 21 million (and counting!) times over the past 20 years. Passionate about education, effective processes, and great relationships with clients, I lead a dedicated team of Client Services Managers that provide best-in-class support to both our government partners and partners such as school districts and TRiO programs serving their K-12th grade students with this valuable and life-changing academic support program.Together, we conduct outreach, advocate for the needs of our client partners within the company, help clients with usage and adoption of the Tutor.com program among their eligible communities of students, provide training and usage analyses, and are responsive to client questions. Our goal is for our client partners to choose Tutor.com over and over again. Show less

Manage, monitor, and implement initiatives of the Tutor.com for Military Families program. Ensure compliance with program guidelines. Contribute to long-term strategic planning. Implement planned activities, marketing communications and campaigns.Interpret and analyze program data. Coordinate with internal product teams. Enable strategic partnerships. Deliver program training.

Actively maintaining successful business to business relationhips with i-nexus customers, ensuring customer organizations get the most from the purchase of i-nexus Business Execution software.Define and execute on customer communication strategies, frequent account review and growth strategy meetings, Consortium/Forum for organizations with interest in Strategy Deployment idea sharing, demonstrations of product features and release-specific capabilities, role based end user training… Show more Actively maintaining successful business to business relationhips with i-nexus customers, ensuring customer organizations get the most from the purchase of i-nexus Business Execution software.Define and execute on customer communication strategies, frequent account review and growth strategy meetings, Consortium/Forum for organizations with interest in Strategy Deployment idea sharing, demonstrations of product features and release-specific capabilities, role based end user training courses, measure and respond to product and company satisfaction, develop customer loyalty steering committeeCollaborate with customer organizations on annual subscription agreement renewals, increased levels of product adoption within current deployments, engaging with other interested departments to support new deployments, facilitate report development or other configuration purchases post initial implementation timeframe Show less

In addition to Account Executive responsibilitiesLead client services and internal cross-departmental teams that maintain program function and contract compliance, address any service issues, improve client satisfaction, and foster client loyalty at all levels

Serve as the single point of contact and client advocate within the company, providing impeccable client support to the Department of Defense/Office of the Secretary of Defense and federal contracting representativesManage multi-million dollar contract and annual renewal, maximize growth potential to match client’s need and budgetCoordinate technical setup, program technical changes, and website designAdvise on and execute launch and ongoing marketing plans, marketing… Show more Serve as the single point of contact and client advocate within the company, providing impeccable client support to the Department of Defense/Office of the Secretary of Defense and federal contracting representativesManage multi-million dollar contract and annual renewal, maximize growth potential to match client’s need and budgetCoordinate technical setup, program technical changes, and website designAdvise on and execute launch and ongoing marketing plans, marketing strategies, and marketing communication projectsRaise awareness of program in the market, attract new users, increase program usage among existing user group, using cost effective marketing and product development strategiesAssign annual revenue metrics and track revenue to goalsAnalyze program performance data, work with internal technical team to develop and provide monthly client reports to each installation and custom reporting to service branch headquarters and Office of the Secretary of Defense Provide onsite and online training, conduct presentations, and attend tradeshows and conferences Show less

Primary point of contact between company and 150 institutional clients in Northeast, Southeast, and Midwest territories, including county-level public libraries, large library consortia, state level library systems, the U.S. Marine Corps, and the U.S. ArmyRenew contracts for service worth a total of $4 MM in annual revenue Conduct all phases of new program implementations: technical setup of service, client staff training, client-specific marketing and promotions strategies, and… Show more Primary point of contact between company and 150 institutional clients in Northeast, Southeast, and Midwest territories, including county-level public libraries, large library consortia, state level library systems, the U.S. Marine Corps, and the U.S. ArmyRenew contracts for service worth a total of $4 MM in annual revenue Conduct all phases of new program implementations: technical setup of service, client staff training, client-specific marketing and promotions strategies, and regular ongoing client outreach efforts Serve as client advocate with the company and provide directional input on departmental decisions affecting client satisfaction and loyalty Member of an internal implementation revision committee, assembled to revise and improve company’s service implementation model and materials Show less

Select and train new Implementation and Support staff Write software (client-based software program with web-based data management system) documentation and user training Function as part of interdepartmental team that uses data and anecdotal evidence to evaluate product effectiveness and makes strategic planning decisions about program functionality, change schedules, and market positioning Coordinate with NMSA (National Middle School Association) and independent… Show more Select and train new Implementation and Support staff Write software (client-based software program with web-based data management system) documentation and user training Function as part of interdepartmental team that uses data and anecdotal evidence to evaluate product effectiveness and makes strategic planning decisions about program functionality, change schedules, and market positioning Coordinate with NMSA (National Middle School Association) and independent University research personnel to implement program research studies, following principles of experimental design Assist Implementation Team as needed with challenging client relationships, and conduct site visits when appropriateDesign and implement new process for sales-to-implementation client transition Solve problems and troubleshoot cases that are accelerated from technical support department Show less

Implement software product (client based software program with web-based data management system) in K-12 schools nationwideStructure best possible implementation in cooperation with school district and school site administratorsDistribute software, coordinate installation effort with site personnelProvide usage support and light technical support to site personnel and software end users; Deliver instructor-led training, either on-site or online to site… Show more Implement software product (client based software program with web-based data management system) in K-12 schools nationwideStructure best possible implementation in cooperation with school district and school site administratorsDistribute software, coordinate installation effort with site personnelProvide usage support and light technical support to site personnel and software end users; Deliver instructor-led training, either on-site or online to site personnelMonitor performance data for student progress and consistency, determining intervention necessary when appropriate and manage the intervention process for each caseProblem-solve and coordinate project deadlines with other company personnelSuccessfully transition customer between Sales and Implementation, in accordance with company subscription sales modelMaintain travel schedule and conduct site visitsPerform QA product testing Show less