At Silverfort, we are revolutionizing identity protection with our innovative, agentless multi-factor authentication and zero trust platform. My role involves guiding clients through the onboarding process, providing expert support and training, and continuously identifying opportunities for enhancement and growth. By fostering strong relationships and delivering exceptional service, I help our clients stay ahead of emerging threats and maximize the ROI of their cybersecurity investments.

Part of the exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work, and their communities.

Storable offers a range of technology products and management tools designed to help self-storage facility owners and operators streamline their operations, manage their facilities efficiently, and enhance customer experiences.Managed top 15 enterprise client accounts across five product lines, maintaining over 95% retention rates.Quarterbacked discovery, scoping, and coordination for enterprise client initiatives; most notably delivered custom API solutions that drove $10M in additional revenue for a key client. Restored relationships with the top 3 highest ARR accounts, securing $3M in retained ARR within 3 weeks. Aligned customer success strategies with company objectives through extensive collaboration with C-suite executives. Created customer success framework, capacity planning, and playbooks for expanding org structure.Provided mentorship and leadership by managing stakeholder expectations and training junior CSMs.

Cultivated a new Customer Success Department, created customer success framework, capacity planning, and playbooks for new org that was solely responsible for the top 1% of accounts, equalling 45% of company ARR.Steered executive leadership through a pivotal phase of massive M&A activity, cultivating a culture focused on the importance of customer success during a period of significant customer relationship turbulence. Maintained a 94%-96% customer retention rate across 120 enterprise clients (appx $100M ARR) during this time. Oversaw complete customer journey across five product lines and cross-functional teams: sales solutioning, onboarding, training, adoption, expansion, retention, churn mitigation, and risk forecasting. Spearheaded ongoing internal process enhancements, focusing on iteration and innovation, resulting in a less siloed approach to customer management across marketing, sales, product, engineering, implementation, and support.

Active Prospect provides lead acquisition and compliance solutions for online marketing and lead generation programs.Managed customer journey for 70+ mid-market and enterprise clients, generating $6M ARR across two product lines, achieving 10% year-over-year ARR growth and ensuring retention rates of over 95%.Led quarterly business reviews and facilitated product training sessions. Conducted regular weekly, monthly, and quarterly business reviews tailored for high-touch accounts.Led cross-functional projects with sales, implementation, product, marketing, and engineering teams, fostering a customer-focused culture. Orchestrated all stages of the customer journey, including onboarding, training, adoption, growth, and retention.Created customer success framework, capacity planning, playbooks, and training programs for junior CSMs.

Led the recruitment and development initiatives that resulted in an 80% growth in the team size, effectively scaling operations to meet the demands of a rapidly expanding client base and market opportunity. Managed a team of 11 direct reports.My incredible team pioneered innovative, data-driven marketing practices and delivered world-class client experiences, resulting in a GRR of above 90%. Secured multi-year, high ARR renewals with key clients such as NBC Universal, Turner Broadcasting, and Lenovo. Collaborated with cross-functional teams to define and swiftly implement new product offerings, aligning them with client needs and advancing industry trends, demonstrating our adaptability and industry leadership.

After a short and exciting time working directly with the CMO, I realized that my passion was in Customer Success. I identified gaps in the pre and post-sales customer journey and leaned in to establish the Customer Success Department. Established the Customer Success Department, and developed the mission and vision aligned with the company's overall goals and values. Created standardized processes for onboarding, support, and ongoing communication with customers. Defined the customer journey, touchpoints, and processes to ensure customer satisfaction. Gained support and alignment from senior leadership to prioritize and invest in the customer success initiative.Managed a high-growth book of business skyrocketing from 1 to 10 clients with ARR increasing from $200K to $3M in 12-18 months.

Umbel was a data management and customer insights company that focused on helping businesses and organizations better understand their audiences through data analysis. Umbel was acquired by MVP Index in 2018.I was the 7th hire at high-growth big data start-up led by the ex-CTO of the Texas Tribune. My role was to work closely with the Chief Marketing officer to devise branding and voice for the new company, including email, social, and web marketing content. I produced Umbel’s SXSW Interactive Party at ACL Live at The Moody Theater, which elevated Umbel's brand visibility and industry recognition. The 2,000-attendee event positioned Umbel as the foremost leader in big data innovation and data-driven consumer marketing, resulting in increased brand awareness, 25% more customer inquiries post-event, and solidified sales with large logos such as Circuit of the Americas and Bonnaroo.

This period was dedicated to self-reflection, skill development, and career exploration. After an intense and fulfilling journey as a client-facing team lead at Epsilon managing over 200 projects during my tenure, I took time to explore returning to a marketing and business development career path. I created and executed business development and digital marketing strategies, including web content creation, and email and social marketing for small business owners in the Austin area. I created a Kickstarter fundraising campaign for the production of a movie that premiered at SXSW and I volunteered for SXSW Interactive. My claim to fame during this time was being featured on CNN iReport and retweeted by Katie Couric for an article I wrote about my home office renovation.

Epsilon is a global marketing company specializing in providing data-driven marketing, customer insights, and technology solutions to help businesses better understand and engage with their customers. At the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. Managed 2 direct reports. My goal after Datran Media was to manage one, large enterprise account. Recruited to the Dell SMB LATAM and North America team by my previous mentor and director at Datran, I joined Epsilon to lead Dell's email, digital, and data-driven marketing programs. I was responsible for leading a complex, multi-divisional, and multi-geographical cross-functional team, and managing 2 junior account managers. We provided campaign results, metrics and performance analysis, testing and optimization, and digital marketing best practices and strategies. During my tenure, I oversaw >200 ongoing campaigns and initiatives across LATAM and NA.

Datran Media's messaging, e-mail marketing, and monetization platform allowed marketers to execute targeted email and social media campaigns across their customer base through optimization and database segmentation. Datran Media and CONTEXTWEB merged to create PulsePoint in 2011. I transferred my skills in marketing and business development to Datran Media where I consulted more than 70 marketing professionals at organizations such as Turner Broadcasting, HBO, and New York Magazine, helping them drive consumer engagement by executing targeted email and social media campaigns across their customer base. I worked closely with HBO on launching their newly launched streaming offering and marketing it to their existing customer base.As a B2B Account Manager, my focus was on the entire post-sale journey: Purchase, Adoption, Retention, Expansion, and Advocacy.Career Progression:- 2007 to 2008 -- Account Manager- 2008 to 2010 -- Sr. Account Manager

Affiniscape created software tools that helped associations and professional societies streamline their administrative tasks, facilitate member communication, manage events, handle membership databases, and offer online payment processing. Affiniscape was acquired by YourMembership in 2012. Affiniscape was my first step into the fast-paced SaaS start-up world in Austin, TX. I worked closely with the Director of Marketing to develop go-to-market plans for our products and services, owning the launch of an online career center servicing over 50 non-profit associations and their professionals.

New England Financial was a MetLife-affiliated company serving the financial needs of high-net-worth families, business owners, and professionals in both the for-profit and nonprofit sectors.I developed and executed marketing and business development strategies for 20 financial advisors; led online and offline marketing strategies, backed by the corporate training of MetLife, and launched our Client Advisory Board.

Matthews & Associates was a boutique law firm specializing in workers' compensation law. After 9/11, I returned to San Antonio and worked in the family business. I developed and executed marketing and business development strategies, created online and offline marketing, and launched a referrals program with law firms across the San Antonio and Austin metroplex.

Premiere Networks, a subsidiary of iHeartMedia, is the #1 syndicator of radio programming reaching 245 million people each month.I was responsible for managing relationships with affiliate radio stations that carried MJI's radio programs. I maintained and enhanced the company's partnerships with radio stations across the country. Content Distribution, Contract Negotiation and Renewal, Support and Resources, Performance Monitoring

Emmis Communications Corporation is a diversified media company, principally focused on radio broadcasting. Emmis operates the 9th largest publicly traded radio portfolio in the United States based on total listeners. Internship turned full-time employment as an on-air personality; event and commercial producing, artist interviews (Green Day, Vanilla Ice, Counting Crows, Everclear)