Kara Kelley Email & Phone Number

Parker, Co, Us

Parker, Co, Us

Oakland, California, Us

Mclean, Va, Us

• Worked on multiple projects within Kaiser to convert and/or consolidate existing payment solutions. Projects included: Pharmacy POS (point of sale) conversion to new payment gateway vendor, migration of card not present (eCommerce) transactions to new gateway vendor, deployment of a new POS and payment solution to Medical Office Front Desk staff and Kiosks.• Partnered with business and product stakeholders and IT teams to identify gaps in functionality, potential enhancements, and new requirements.• Documented detailed business, functional and technical requirements, including solution design and logical/physical designs in conformance with Kaiser’s Solution Development Life Cycle (SDLC) standards.• Collaborated with internal teams on the development of detailed project plans, management of vendor deliverables, coordination of QA and UAT testing, implementation of web service, and implementation / training.• Experience working with multiple shared service organizations like Technology Risk Office, Release Management, End User Support, IT Engineering and KP Digital. • Coordinated testing, packaging, and deployment of payment application software with the Release Management team.• Knowledge of the various Epic modules (Cadence, Resolute, Welcome) and their implementation at Kaiser and how they integrate with the payment system.• Developed training and procedures for on-going IT production support of new payment solutions as well as a payment entry device RMA (Return Merchant Authorization) process with Treasury.• Worked in partnership with Regional Business and IT to deploy new payment solutions to over 9,000 workstations in approximately 1,000 medical facilities and pharmacies. • Provided support for the deployment of 700+ self-service Kiosks located in 270 medical facilities.

Foster City, California, Us

Managed many aspects of Visa’s Global ATM Product offering which includes the Visa and Plus brands.• Managed an average of four to five large projects a year. Projects included: Fee and Interchange Rate Changes, Visa/MasterCard Network Gateway enhancements, ATM Chip (EMV) Enablement, ATM Business Enhancements, ATM Locator.• Documented end to end business requirements, defined/implemented new processes and procedures, and managed the launch of product enhancements.• Collaborated with numerous departments across Visa such as Billing, Client Support, Corporate Communications, Finance, Implementations, Information Security, Compliance, Legal, Global Systems, IT Application Development and Marketing/Brand.• Launched a new Global ATM Locator website that consisted of two web interfaces, an administrative application, and an Application Program Interface (API).• Managed three vendor relationships in connection with the ATM Locator Service and was responsible for budgeting/planning activities, service and product enhancements, and on-going training and support of the service.

Foster City, California, Us

• Defined and implemented a new Prepaid Platform for Gift, Reloadable, Payroll, and Teen products. • Led cross-functional business analysis with external and internal clients.• Created detailed functional business requirements for ACH (Automated Clearing House) processing, Prepaid Card funding via Credit and Debit Cards, Card Ordering, Cardholder Statements, Reports, Chargeback Processing, IVR (Interactive Voice Response), Web User Interfaces, Security and Customer Support Tools.• Worked closely with IT application development and QA teams to ensure that industry-leading functionality was delivered on time and that customer requirements were met.• Supported the Sales, Client Implementations, Client Services and Operations organizations in the sale, delivery, and support of Prepaid Products.

Foster City, California, Us

• Planned, organized, and led team members from departments across the company to ensure that project deliverables were met.• Delivered projects in a timely manner via consistent use of detailed project plans, status meetings, meeting recaps, change control logs, risk assessments, issue and action item lists and executive status reports.• Led team meetings to generate ideas, resolve issues and make decisions about how to successfully integrate new products into the organization.

Foster City, California, Us

• Managed an average of five to six projects simultaneously to implement new or convert existing Visa Check Card programs.• Developed detailed project plans, held weekly status meetings with clients and maintained issue/action item logs to ensure that client requirements were met, and projects were implemented on time.

Provided leadership to government services support divisions in an effort to improve the processes for EBT (Electronic Benefit Transfer) programs which are used to distribute state provided food and cash benefits via reloadable debit cards.• Managed development and QA testing activities to assure that customer requirements and delivery dates were met.• Managed a team of temporary personnel to deploy Verifone POS (point of sale) pin entry devices to participating retailers.• Collaborated with team members to develop, document, and implement new business processes to stream-line deployments.• Supervised 20+ full-time EBT customer service representatives.