Karam Kaur Email & Phone Number

Hicksville, Ny, Us

Great Neck, Ny

• Supervise a staff of 3 Benefit Administrators in the areas of Group Health Insurance, Disability, Dental, Vision, and Customer Service to Brokers.• Train and update the Benefit Administration team on all database software, policies, and new procedures.• Assist the Sales Executives on new business updates such as, rate discrepancies, tier changes, Underwriting guidelines and day to day issues.• Ensure accurate department operation through a weekly review of policy changes.• Serve as a point of contact for the Underwriting and Sales departments to resolve all escalated and complex issues.• Generate reports of correspondence received to provide updates for the Department Manager.• Maintain new business submission production report for all lines of business.• Resolved service-related issues which involved billing discrepancies, tier changes, unpaid claims, and authorization of services.• Processed all BaseLine and FlexLine product terminations as requested by brokers, policyholders, and internal personnel as directed.• Worked on all new enrollments and updated the system for additions, changes, and terminations.• Interacted with Brokers to clarify any issues with new business reports submitted.• Issued all roster based Non-DBL FlexLine policies.• Served as the primary liaison with internal departments such as Underwriting, Enrollment, Billing, and Claims.