Worldwide holidays designer

• Created and maintained relationships with partnered companies• Negotiated partnership details and created contracts• Tracked production and revenue• Researched competitors to better understand the market• Developed creative ways to bring in new/more business• Trained new employees on customer service and upselling• Researching competitors’ deals to ensure the agency remained competitive

• Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals• Provide advice on destinations and packages to tourists• Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients • Get accurate and up to date fees and charges from hotels and various tourist attractions• Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases• Overseeing the bookings procedure and ensuring accurate processing• Building strong relationships with resorts and hotels• Negotiating the best possible rates for customers• Forging long term and positive relationships with new and existing Partners• Ensuring all travel packages adhered to industry regulations• Dealing with and resolving any complaints, issues or problems that arose

• Attend to client’s queries made both on the phone and via the Internet• Provided customer support for clients• Prepared travel itinerary for clients• Arranged accommodations for clients• Booked and arranged tours to Azerbaijan, Georgia, Kazakhstan for clients

• Handled transport of customers from airport • Ensured that the tourist or visitors are settles comfortably in their hotel• Explained the itinerary and schedule of the tour• Provided information about each tourist attraction including its cultural and historical essence• Conducted travel cost analysis and provided price estimates to customers• Handled emergency and such other situations• Provided information about other tour packages of the agency

• Drafted and advertised package tour targeting company clients.• Handled problems related to arranging tour programs • Educated travelers on necessary things to carry with them during the tour• Collected fees for optional excursions • Arranged road, rail and air transportation for tourists