Manage multiple species of animals during their boarding stay by providing the proper food, exercise, environment, and medical attention needed for wonderful care.Develop customer centered relationships with pet owners by conducting check-in meetings tailored toward the owner’s unique desires for their pet.Conduct follow-ups phone calls during each pet’s stay to reassure client satisfaction.Provide report cards on animal’s progress and behavior in order to build client trust.Promote different price packages to clients suited to the personality of each individual animal.Schedule meetings between kennel technicians to discuss improvement of facility, processes, and time-management.Train new employees in proper safety and job techniques to ensure duties are completed in a timely manner while continuing to support them in their new role.Prepare animals for grooming while carrying out service in a professional way that caters to customer’s needs.Obtain proper signatures and paperwork giving the clinic permission to perform necessary duties and ensure safety of humans and animals.Demonstrate leadership by initiating projects outside of my role, including facility improvements.

Organized merchandise at sporting events, by transporting equipment to facilities, and setting up the site for marketing.Created engaging displays that advertised the apparel resulting in higher sales.Provided excellent customer service by catering to the specific design needs of each customer.Processed hundreds of orders per event and responsibly handled all financial transactions.Managed all booth clean-up by reorganizing merchandise, completing inventory, and transporting materials away from the event site.

Multi-tasked to manage multiple dogs in a group setting.Catered to all clients’ requests for individual animals, providing great customer service.Processed all monetary transactions.Managed front office desk and kept inventory of the necessary materials needed for the daycare setting.Accurately completed data entry of all clientele.

Customer ServiceClient Relations/InteractionBusser