Elias Karam Email & Phone Number

New York, United States

Paris, Île-De-France, France

Paris Area, France

As a dual-role Customer Success Manager and Project Manager at Orchestra, a SaaS software editor for the travel industry, I delivered end-to-end project management while also focusing on customer satisfaction. My client portfolio included high-profile customers like Paris Saint-Germain Football Club (PSG) and VeePee (formerly Vente Privée).Responsibilities:Client Management: Worked closely with prestigious clients like PSG and VeePee to gather functional and technical requirements, leading to actionable project roadmaps.Product Lifecycle: Managed the end-to-end product development cycle, including the creation of user stories and sprint tracking.Support & Maintenance: Provided ongoing support, coordinated QA activities, and executed functional testing to ensure the platform's reliability and bug-free operation.Run Management: Took charge of the run phase for key clients, ensuring seamless booking experiences and troubleshooting issues in real-time.Achievements:Successfully led quick-turnaround projects (8-week cycles) for 5+ clients with dedicated teams.Achieved high levels of customer satisfaction, particularly with key accounts like PSG and VeePee, by ensuring consistent, bug-free experiences.Skills: Customer Success Management, Project Management, SaaS, Client Management, Product Lifecycle Management, Requirements Gathering, Roadmap Development, Agile Methodology, Sprint Planning, Sprint Tracking, Quality Assurance, Run Management, Stakeholder Management, Bug Tracking.

Paris Area, France

As Program Manager at IBM Global Business Services, I reported directly to an Executive Partner overseeing "Industries." I coordinated seven diverse teams for a large-scale, innovative technology project for a leading French carmaker. This initiative involved more than 150 stakeholders.Responsibilities:Multi-Role Leadership: In addition to my primary role, also functioned as PMO, Release Manager, and Chief Scrum Master, enhancing overall project delivery.Team Coordination: Managed the synchronization of multiple teams, freelancers, and outsourced resources.Resource & Administrative Management: Handled equipment provisioning and streamlined onboarding and offboarding processes.Agile & SAFe Oversight: Conducted daily scrums, sprint planning, sprint reviews, and retrospectives, ensuring Agile and SAFe compliance.Achievements:Orchestrated the successful product launch across 8 countries.Implemented best practices that reduced bugs and issues by 25%.Skills: Program Management, PMO, Release Management, Chief Scrum Master, Agile, SAFe, Team Leadership, Stakeholder Management, Resource Management, Administrative Support, Product Launch.

Linz, Upper Austria, Austria

In this role, I was an integral part of a multidisciplinary research team led by Professor Gerhard Widmer. We aimed to push the boundaries of machine learning and artificial intelligence with a focus on the generative aspects of music.Responsibilities:- Research & Development: Conducted extensive R&D on deep learning algorithms, particularly GANs, to create a generative model that learns the musical style from recordings of famous conductors.- Data Engineering: Prepared and cleaned large datasets of musical scores and recordings to train deep learning models effectively. Ensured data integrity and compliance with ethical standards.- Model Training & Evaluation: Led the efforts in training, fine-tuning, and evaluating the performance of various machine learning models to meet project objectives. Employed metrics and benchmarks to ensure the generative capabilities and accuracy of the models.- Collaboration: Worked closely with researchers, data scientists, and music experts to integrate domain-specific knowledge into the machine learning algorithms.- Publication & Dissemination: Co-authored research papers and presented findings at international conferences, contributing to the broader scientific community.- Technical Leadership: Mentored junior engineers and research assistants, providing code reviews and technical guidance.- Project Management: Assisted in defining project scope, setting timelines, and managing resources effectively to meet objectives.Achievements:- Developed a unique generative AI model to generate new music from unseen scores.- Garnered praise for research presented at ISMIR 2018.- Helped secure over $2M in grants and industrial funding.Technologies Used:- Python, TensorFlow, PyTorch, Scikit-learn- SQL, MongoDB- Git, Docker, KubernetesOther relevant tools and technologies

Bordeaux Area, France

Served as the Technical Project Manager and Full-Stack Developer for a 9-month project focused on revamping Eaupen's app and website. Led a compact team of seven, delivering a product aimed at reducing plastic bottle use by locating free water points.Responsibilities:Agile Workflow: Implemented Agile methodologies for rapid and iterative development.Team Management: Orchestrated daily stand-ups, sprints, and Trello boards for task tracking.Tech Stack: Utilized a diverse tech stack including front-end and back-end languages, databases, and cloud services.Code Contributions: As a Full-Stack Developer, actively participated in both front-end and back-end development.Achievements:Launched the Eaupen app on the Google Play Store within a tight 9-month schedule.Enhanced stakeholder communication and risk management.Skills: Project Management, Agile, Trello, Full-Stack Development, Front-End, Back-End, Databases, Team Leadership, Stakeholder Management, Time Management.

Certification, Business Administration And Management, General

Business Administration And Management, General

Master Of Science - Ms, Computer Science

Activities and Societies: President of the school Art Association Founder and Conductor of the Bordeaux Student Orchestra

Bachelor'S Degree, Computer Science

Preparatory Classes : Two-Year Undergraduate Intensive Course Leading To The French ‘Grandes Écoles’, Mathematics