Kara Mernaugh, M.A. Email & Phone Number

Springfield, Il, Us

Springfield, Illinois, United States

* Design and deliver internal and external training presentations related to Agency initiatives * Collaborate with stakeholders to develop and deliver training presentations related to education technology initiatives

Springfield, Illinois

Ed360 Outreach Coordinator + Key member of the Ed360 project team+ Provided internal and external training, communication, presentations, and technical support + Coordinated outreach activities and collaboration between the Agency and Illinois educators + Developed and delivered presentations to stakeholders related to education technology related initiatives

Springfield, Illinois

+ Provided technical assistance to school district personnel related to submission of data on school entities, students, teachers and administrators+ Monitored assigned data quality issues and worked with school districts to resolve data quality issues + Resolved data entry and transmission issues reported by school districts+ Contributed to development of school district training modules, specifically EIS and DQ Dashboard

Springfield, Illinois

+ Provided an attentive and courteous service experience that promoted the product and supported the brand by assisting customers with identifying desired wardrobe pieces+ Ensured merchandise was well-organized and replenished on the sales floor according to visual guidelines. Assisted with store sets, window displays, signage, visual merchandising changes and markdowns+ Planned and prioritized tasks and responsibilities to meet the needs of the customer and business

Mitchell, South Dakota

+ Established and maintained business relationships with clients to proactively meet their needs via email and phone communication or on-site visits+ Provided professional client support by researching technical issues, tracking communication via support trouble ticket database and resolving issues in a timely manner+ Completed testing of new and existing software versions to assist with the evolving progression of eLation+ Prepared and executed internal and external training seminars for colleagues and clients, respectively+ Performed thorough data validation using SQL queries and accurate system configuration for client conversions+ Managed multiple projects simultaneously and collaborated with other departments to ensure superb client support+ Served as subject matter expert for Advanced Search, Account Explorer, Capital Credits and Service Order functionalities

Yankton, South Dakota

+ Researched and resolved customer inquiries via inbound calls to support ongoing customer retention and satisfaction with First National products and services+ Provided comprehensive, timely and professional customer service, sales/sales referral and problem resolution+ Supported enhancement of customer retention, satisfaction, revenue and profitability objectives

Vermillion, South Dakota

+ Developed syllabi, taught and evaluated student performance for PR Writing, Advertising Principles and Fundamentals of Desktop Publishing classes+ Academically advised more than 18 students each semester+ Fulfilled departmental needs and tasks as assigned

Vermillion, South Dakota

+ Oversaw seven executive board members to ensure the Chapter's continued success+ Secured regional and national participation opportunities for Chapter members+ Reinvigorated and increased Chapter membership by 75%

Cedar Falls, Iowa

+ Provided assistance in written, oral, interpersonal and team communication issues for College of Business Administration students+ Assessed student assignments using rubrics and standards developed for the Professional Readiness Program

+ Managed operation and publication of PRSSA’s triannual newspaper, FORUM {Distributed to 10,000 international members}, following AP Style+ Supervised in-house FORUM publishing team at University of Northern Iowa+ Secured and published weekly PRSSA blog posts, as well as monitored blog analytics

Waterloo, Iowa

+ Created events to educate the public about their health and increase community awareness of the practice+ Maintained website and managed social media outreach (Facebook, Twitter, email)

Grundy Center, Iowa

+ Crafted new product information and copyedited editorial materials for key niche publication, 'Collector Editions'+ Updated Village D-tails, a Department 56 reference book and price guide+ Wrote content and prepared distribution of monthly email blast, Hot News

Iowa City, Iowa

+ Advised customers and provided product recommendations in selection of products+ Created merchandise displays to promote featured items+ Maintained customer contact book to enhance customers' shopping experiences+ Achieved top department seller recognition on a regular basis

Graduate, Communication

Activities and Societies: PRide, PRSSA+ UNI PRSSA: Executive Board Historian (2010-2011) + UNI PRide: Member (2009-2011) + Scholarships.

Bachelor, Music

Activities and Societies: University Choir; Newman CenterMusic: Vocal Performance

Bachelor, Vocal Performance

High School, Music: Voice

Music: Voice emphasis

Education record

Attended SHG for my first two years of high school.