Karam Ibrahim , Itil® Email & Phone Number

Qesm El Maadi, Cairo, Egypt

Cairo Governorate, Egypt

Additional to the last position, now i am Managing 3 teams:• Operation support,• BI & DWH,• Development.• Real time knowledge and experience on enterprise system integration, • Planning and monitoring of the project deliverables from the teams, • Mentor the project teams in executing the identified projects• Review and follow up daily tasks and achievements using ASANA tool.• Manage customer projects and oversees implementations for on time delivery.•… Show more Additional to the last position, now i am Managing 3 teams:• Operation support,• BI & DWH,• Development.• Real time knowledge and experience on enterprise system integration, • Planning and monitoring of the project deliverables from the teams, • Mentor the project teams in executing the identified projects• Review and follow up daily tasks and achievements using ASANA tool.• Manage customer projects and oversees implementations for on time delivery.• Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications• Present new project Budget, Time Line, estimated project delivery time, how project reflects on company income. • Define Techincal requirements for SLA agreements with our Vendors.• Enhancing availability and integration between services, servers and applications.• Building automated Diversion solutions with full details and reporting system.• Enhance development of Title Box application. Show less

111 B, Farid Semika , Masr El Gededh ,Cairo, Egypt

Manage & plan organization operations for organization different platformsManage & plan Bi & DWH teamProvide couching and guiding for both team members on technical, business and soft skillsManaging 2 teams,Operations support : Team responsible for• Supporting the internal and external clients,• Monitoring the current system/apps/servers,• Monitoring projects' revenue streams,• Monitoring integration points , billing, SMSC… Show more Manage & plan organization operations for organization different platformsManage & plan Bi & DWH teamProvide couching and guiding for both team members on technical, business and soft skillsManaging 2 teams,Operations support : Team responsible for• Supporting the internal and external clients,• Monitoring the current system/apps/servers,• Monitoring projects' revenue streams,• Monitoring integration points , billing, SMSC, gateways,middelware....• Administrating and managing servers,• Administrating and managing databases and performance,• Administrating and managing applications,• Administrating and managing integration points with operators like , billing ,SMSC,MMSC, CRM,..• Troubleshooting , investigating and solving problems.• Support Client Services with Reports, Queries and Data updates• Monitor production environment to ensure that backups and ad-hoc refreshes are completed as expected and performance is within acceptable standards.DWH and BI :• Provide BI reports,• Provide data analysis and reviewing.• Provide dashboards and automated analytics tools.• Provide ad hoc reports.• Managing DWH and ETLs from different servers into one central server.• Managing Big data cluster of 8 servers, using cloudera distribution for Hadoop.• Hadoop applications , Pig, Hive, Spark , Hbase.• ongoing master on BIG DATA solution (machine learning). Show less

United States

leading a development and operation team to develop and application like airtable