Kara Kirby Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

- Manage all facets of Ticketing Operations in the United States for TodayTix Group’s suite of retailers including TodayTix, Broadway Roulette, New York Theatre Guide, and Goldstar- Build and maintain strong relationships with external & internal stakeholders to collaborate on process improvements and reporting on ticketing metrics - Oversee the hiring, training, scheduling, and supervising of Ticketing Ops personnel, fostering a positive and collaborative working environment with a keen focus on professional development- Develop and implement ticketing project plans, including defining scope, goals, deliverables, and timelines. - Manage projects from initiation to completion, ensuring timely delivery and client satisfaction. Coordinate with internal teams and external partners to ensure seamless execution

New York, New York, United States

New York, New York, United States

New York, New York, United States

- Conduct day-to-day bookkeeping and financial transactions including paying bills, depositing checks, and monitoring Stripe online payment processor - Maintain financial records in Quickbooks and Salesforce and reconciling reports between them- Write and distribute “News & Notes” monthly newsletter, “What to Play On Pause” bi-weekly newsletter, and “This Week at NAMT” weekly newsletter using Emma email marketing software- Tracking and ordering of office supplies- Coordinating large mailings - Coordinating the registration process for Fall Conference & Festival of New Musicals and Spring Conference- Compiling documents and schedules for annual audit- Assist in setting up virtual event spaces in Hopin - Minute-taker for Board and important committee meetings - Assist in program advertisement sales for annual Festival of New Musicals program

Manhattan, Nyc

- Provide a concierge ticket-buying experience to guests at the Marriott Marquis hotel by assisting customers in comparing and purchasing tickets to Broadway shows, sports games, and concerts- Assess the market value of the event tickets and calculate an appropriate service charge to negotiate a price for each customer - Serve as daily manager to team of street agents and help strategize new locations and techniques to attract customers to the ticket desk- Prepare daily sales and activity reports for management - Stay in-the-know about the ever-changing roster of Broadway shows, local venues with popular concerts, and local sports teams to provide the most up-to-date information to recommend to customers- Perform heavy cash-handling and credit card reconciliation- Respond to a high volume of customer inquiries in person and over the phone, and track multiple (sometimes very complicated) orders to ensure each customer's request is fulfilled to the highest quality

New York, New York

- Assist with writing, editing, and distributing of press releases and monitoring press coverage of classical musician clients- Main strategist and content creator of all social media for solo artist clients including Jennifer Koh, James Conlon, Stephen Hough, and more- Assist with conceiving ideas for interesting angles and stories about our clients to pitch to journalists to potentially write about in their publication, as well as keep an updated database of contact information for journalists and bloggers that have written similar material - Serve as manager of the office space including maintaining supply inventories, serving as liaison with building management and custodial staff, preparing the conference room for important meetings, and ensuring all deliveries are tracked and arrive on time in proper condition- Keep updated print and digital versions of each client's press kit to be ready to distribute on short notice, including copies of performance recordings, articles, radio interview recordings, and etc

Boston, Ma

- Upgraded the organization to a new ticketing/development database (Patron Manager) and worked with Salesforce staff personally to set up functions and automated reports within the database that are still used at the organization today. Led trainings for staff members and was their go-to for related questions - Manager of all aspects of the Box Office including reconciling cash and credit card sales, building seating maps and price zones into ticketing database, generating and analyzing sales reports, creating physical tickets and VIP/Press lists for each event, and ensuring all orders were distributed by mail or email- Manager of the front-of-house experience at all events including scheduling and training all volunteer ushers and ticket takers and serving as their main contact on-site when problems or questions arise, processing each walkup ticket sale for smaller events, and personally greeting Board Members and other VIPS on arrival - Assist in event planning including venue booking, acquiring event licensure, and booking travel and hotels for visiting artists -Manage all aspects of the physical office space including maintaining supply inventories, coordinate with cleaners and building management, sort and distribute incoming mail, ensure proper postage and address details for outgoing mail including the creation (and proof reading!) of contact lists and coordinating post office drop-offs for large scale marketing mailings and development appeals

Boston, Ma

- Manage merchandise sales of organization and report on sales activity- Creation and implementation of email marketing campaign under direction of Marketing Director using Mailchimp platform- Coordinate program book advertisement sales - Assist in content creation for Instagram, Facebook, and Twitter platforms.- Creation of contact lists for direct marketing mailings, including trade data using TRG database. - Assist the Box Office staff in processing series subscription and single ticket sales with SRO4 (Toptix) software- Receive deliveries, greet guests and visitors, and screen and direct phone calls made to H+H office -Provide customer service for subscribers and customers regarding concert schedules, subscription packages, and ticketing inquiries Previous positions: Box Office Intern: January 2015 - May 2015, Audience Services Assistant: May 2015 - March 2016

Boston, Ma

- General receptionist duties- Assist with ticket sales and marketing efforts- Represent the Celebrity Series box office at events at multiple venues and customers to ensure a positive experience for Celebrity Series patrons - Liaison with building management for office maintenance, security, and building policies- Monitor and maintain office supply inventories- Assist staff with computer and office equipment issues - Coordinate postage, mailing and delivery services- Serve as in-office event coordinator (birthdays, office parties, etc.).Previous positions: Development Assistant(September 2015 - February 2016)- Oversee the administration of the development database to maintain accurate and thoroughdevelopment records- Maintain the gift acknowledgement process and donor recognition for donor listings and cultivation events- Oversee timely and accurate processing and acknowledgement of all gifts and provide periodic reports for donor recognition and financial reporting- Perform research for potential donors, lapsed donors, and maintain information in the database.- Run reports on gift activity, weekly and monthly gift and grant reports, and campaign reports- Create, reconcile and generate development reports- Add and update biographical data of prospective donors, corporations, foundations and community contacts- Maintain matching gifts program- Contribute new ideas and/or initiatives related to all fundraising activities Seasonal Box Office Assistant(July 2015-September 2015)- Process new subscription and ticket sales as well as ticket exchanges using Tessitura ticketing software- Provide customer service to subscribers and customers over the phone (via Box Office phone line) and walk-up - Maintenance of data and patron records- General office duties as assigned

Cambridge, Ma

- Maintain media presence of ensemble in print and online mediums including social media- Create and distrubute email marketing materials using MailChimp- Process and acknowledge all donations made to the organization- Plan and execute all post-concert receptions- Assist with event planning as needed for additional receptions and performances outside of the official concert season- Sell tickets and usher patrons at concerts and other events- Answer Sarasa information email account

Marlborough, Ma

- Review and submit Interlibrary Loan requests- Correspond with staff of member libraries via email and phone- Maintain records of contact information and interlibrary loan transactions

Lexington, Ma

- Provide customer service for parents and students regarding scheduling, payments, and etc- Collaborate with teachers and potential students on scheduling of private lessons- Process new student enrollments - Create and approve invoices for payment of teachers- Creation and distribution of promotional materials (i.e. flyers, packets, newsletters)- Serve as representative at off-site functions such as conferences and open houses

Nhti - Concord'S Community College, Nh

- Circulation, shelving, shifting, and inventory of books in collection- Organization and upkeep of reserve collections- Interacting with and assisting students, staff/faculty, and community members - Monitoring student computer lab and answering computer-related questions