Who is Karamjit Kaur? Overview
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Karamjit Kaur is listed as Level 2 Technical Support at Phreesia, based in Ottawa, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Karamjit Kaur.
Karamjit Kaur previously worked as Integration Deployment at Phreesia and Technical Associate - Level 1 at Phreesia. Karamjit Kaur holds Master'S Degree, Electrical And Computer Engineering from University Of Ottawa.
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Email format at Phreesia
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Phreesia
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Profile bio
About Karamjit Kaur
• 2 years of client-facing work experience in Technical Support (Level 1, Level 2, Integration Specialist).• Experienced in using Salesforce, Confluence and JIRA.• Knowledge of SQL Queries.• Experience working in a Linux environment (Ubuntu 14.04) and Windows.• A result-oriented individual with effective problem-solving skills. • Optimistic, confident, amiable and able to adapt quickly to fast paced environment.• Excellent communication, presentation, interpersonal skills with ability to lead, manage and work in team, as well as independently in a time sensitive environment.• Successfully completed Master of Engineering (Electrical and Computer).• Proficient knowledge of networking protocols and technologies
Listed skills include Customer Service, Java, Microsoft Office, Microsoft Excel, and 27 others.
Current workplace
Karamjit Kaur's current company
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5 roles
Karamjit Kaur work experience
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Level 2 Technical Support
• Bringing technical issues/inquiries logged through salesforce to a resolution.• This includes working in SQL to investigate some cases, customizing xml queries, etc.• Creating test cases to reproduce the errors/issues and documenting in Salesforce/JIRA.• Working in JIRA to log bugs found in the product.• Experience working in Confluence.• Upgrading or migrating Phreesia software/integration for existing clients.
Integration Deployment
• Establish Phreesia interface for a new client working in sync with other teams from Phreesia and client’s IT.• Extensive Black Box testing after the integration is complete.• User acceptance Testing• Customizing XML files according to client’s requirements.• Troubleshooting critical customer issues successfully in a timely manner.• Provide an outstanding technical support after Go Live.• Logging technical cases through Salesforce for tracking.• Experience working… Show more • Establish Phreesia interface for a new client working in sync with other teams from Phreesia and client’s IT.• Extensive Black Box testing after the integration is complete.• User acceptance Testing• Customizing XML files according to client’s requirements.• Troubleshooting critical customer issues successfully in a timely manner.• Provide an outstanding technical support after Go Live.• Logging technical cases through Salesforce for tracking.• Experience working in JIRA for logged bugs by Level 1 and Level 2 support team members.• Immediate availability to clients for any issues related to a fresh built/Live client.• Worked on a team project for upgrade of 60 Enterprise clients in a tightly scheduled time frame Show less
Jul 2017 - Jul 2018
Technical Associate - Level 1
• Resolving technical issues reported by clients by working through an inbound case/ticket queue.• Create test cases and provide resolution in a timely manner.
Dec 2016 - Jul 2017
Teaching Assistant
University Of Ottawa
Jan 2016 - Apr 2016
2 education records
Karamjit Kaur education
Master'S Degree, Electrical And Computer Engineering
Bachelor Of Technology - Btech, Computer Science
FAQ
Frequently asked questions about Karamjit Kaur
Quick answers generated from the profile data available on this page.
What company does Karamjit Kaur work for?
Karamjit Kaur works for Phreesia.
What is Karamjit Kaur's role at Phreesia?
Karamjit Kaur is listed as Level 2 Technical Support at Phreesia.
Where is Karamjit Kaur based?
Karamjit Kaur is based in Ottawa, Ontario, Canada while working with Phreesia.
What companies has Karamjit Kaur worked for?
Karamjit Kaur has worked for Phreesia and University Of Ottawa.
How can I contact Karamjit Kaur?
You can use AeroLeads to view verified contact signals for Karamjit Kaur at Phreesia, including work email, phone, and LinkedIn data when available.
What schools did Karamjit Kaur attend?
Karamjit Kaur holds Master'S Degree, Electrical And Computer Engineering from University Of Ottawa.
What skills is Karamjit Kaur known for?
Karamjit Kaur is listed with skills including Customer Service, Java, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Python, and Powerpoint.
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