Karamjit Kaur

Karamjit Kaur Email and Phone Number

Level 2 Technical Support @ Phreesia
Ottawa, ON, CA
Karamjit Kaur's Location
Ottawa, Ontario, Canada, Canada
About Karamjit Kaur

• 2 years of client-facing work experience in Technical Support (Level 1, Level 2, Integration Specialist).• Experienced in using Salesforce, Confluence and JIRA.• Knowledge of SQL Queries.• Experience working in a Linux environment (Ubuntu 14.04) and Windows.• A result-oriented individual with effective problem-solving skills. • Optimistic, confident, amiable and able to adapt quickly to fast paced environment.• Excellent communication, presentation, interpersonal skills with ability to lead, manage and work in team, as well as independently in a time sensitive environment.• Successfully completed Master of Engineering (Electrical and Computer).• Proficient knowledge of networking protocols and technologies

Karamjit Kaur's Current Company Details
Phreesia

Phreesia

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Level 2 Technical Support
Ottawa, ON, CA
Karamjit Kaur Work Experience Details
  • Phreesia
    Level 2 Technical Support
    Phreesia
    Ottawa, On, Ca
    View
  • Phreesia
    Level 2 Technical Support
    Phreesia Aug 2018 - Present
    • Bringing technical issues/inquiries logged through salesforce to a resolution.• This includes working in SQL to investigate some cases, customizing xml queries, etc.• Creating test cases to reproduce the errors/issues and documenting in Salesforce/JIRA.• Working in JIRA to log bugs found in the product.• Experience working in Confluence.• Upgrading or migrating Phreesia software/integration for existing clients.
    View
  • Phreesia
    Integration Deployment
    Phreesia Jul 2017 - Jul 2018
    • Establish Phreesia interface for a new client working in sync with other teams from Phreesia and client’s IT.• Extensive Black Box testing after the integration is complete.• User acceptance Testing• Customizing XML files according to client’s requirements.• Troubleshooting critical customer issues successfully in a timely manner.• Provide an outstanding technical support after Go Live.• Logging technical cases through Salesforce for tracking.• Experience working… Show more • Establish Phreesia interface for a new client working in sync with other teams from Phreesia and client’s IT.• Extensive Black Box testing after the integration is complete.• User acceptance Testing• Customizing XML files according to client’s requirements.• Troubleshooting critical customer issues successfully in a timely manner.• Provide an outstanding technical support after Go Live.• Logging technical cases through Salesforce for tracking.• Experience working in JIRA for logged bugs by Level 1 and Level 2 support team members.• Immediate availability to clients for any issues related to a fresh built/Live client.• Worked on a team project for upgrade of 60 Enterprise clients in a tightly scheduled time frame Show less
    View
  • Phreesia
    Technical Associate - Level 1
    Phreesia Dec 2016 - Jul 2017
    • Resolving technical issues reported by clients by working through an inbound case/ticket queue.• Create test cases and provide resolution in a timely manner.
    View
  • University Of Ottawa
    Teaching Assistant
    University Of Ottawa Jan 2016 - Apr 2016
    Ottawa, Canada Area

Karamjit Kaur Skills

Customer Service Java Microsoft Office Microsoft Excel Microsoft Word Windows Python Powerpoint Sales Software Defined Networking Javascript C++ Networking Microsoft Powerpoint Strategic Planning Project Management Research C Software Testing C (Programming Language Sql Python Xml Html5 Confluence Salesforce Sales Cloud Jira Selenium Object Oriented Programming Functional Programming Databases

Karamjit Kaur Education Details

Frequently Asked Questions about Karamjit Kaur

What company does Karamjit Kaur work for?

Karamjit Kaur works for Phreesia

What is Karamjit Kaur's role at the current company?

Karamjit Kaur's current role is Level 2 Technical Support.

What schools did Karamjit Kaur attend?

Karamjit Kaur attended University Of Ottawa, Punjab Technical University.

What skills is Karamjit Kaur known for?

Karamjit Kaur has skills like Customer Service, Java, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Python, Powerpoint, Sales, Software Defined Networking, Javascript, C++.

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