Karamjit Kaur Email and Phone Number
Karamjit Kaur work email
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Karamjit Kaur personal email
A self motivated individual, with a can do attitude who is skilled in customer service, known for strong commitments and hands on approach at work, always passionate about learning new skills and has a desire to improve and hold leadership qualities. Currently working as an ICT Service Desk Officer at TAFE SA, as well as pursuing Professional Year program at Performance Education. Completed Masters in Business Information Systems (MBIS), and hoping to contribute my strategic and technical abilities that I poses, towards achieving my goal of working as a Business Analyst and becoming an asset for the organization. Skills:- • Effective Business Skills; verbal & written communication and presentation skills • Ability to drive continuous improvement in processes by working under general directions of my Supervisor and Team Lead, and following KB's. • Experience in handling Complex queries; troubleshooting & resolving technical issues and providing high-quality service and advice in an accurate and time efficient manner • Teamwork & known to hold effective administrative and interpersonal skills • Relevant Financial & Accounting Bachelor’s degreeTechnical Skills:- • ServiceNow (Incident Management USUP, Level 4) • Information Security (SCTY, Level 3) • Customer Service Support (CSMG, Level 3) • Microsoft Office Suite • Agile & Waterfall methodologies • Power BI • Tableau Software • Process Mapping, ERP Analysis
Tafe Sa
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It Business Services Support OfficerTafe Sa Jul 2023 - PresentSouth Australia, Australia• Coordinating and delivering administrative functions and services which support the Service Deliveryand Assurance Team and TAFE SA end users in ICT purchasing, software asset management, andmobile phone and service management.• Undertaking ICT Services finance related administrative processes in accordance with relevant financeand procurement policies, processes and standards.• Coordinating and undertaking the Process of ICT software, hardware and other purchase requests, andproviding a responsive point of contact service for enquiries from ICT Services and TAFE SA managementand staff in relation to related procedures, processes and systems, being first point of contact withvendors.• Undertaking the identification, reporting and resolution of issues relating to the administration of ICTpurchasing, software license management, mobile services for which there may not be clearly establishedprocedures, and escalating complex matters, as required.• Providing responsive support and information to all ICT Services management and staff in relation to theapplication of ICT asset management, procurement and finance policies, standards, and procedures.• Providing accurate information and timely support to Service Delivery and Assurance and ICT Servicesteams and proactively action identified tasks. -
Service Desk OfficerTafe Sa Aug 2022 - Aug 2023Adelaide, South Australia, Australia• Providing technical support in troubleshooting TAFE SA Staff and Student incidents Data gathering andanalysis to contribute to strategic procurement planning and providing high-quality advice• Operating ServiceNow on daily basis, by analyzing ITIL Dashboard, handling and responding backto Service Catalog and Incident Tasks, lodging and minimizing Incidents, creating Parent Incident,cancelling and assigning tasks to relevant teams, handling MyChat, and handling Major Incidents.• Providing efficient support across the Business and Assurance Services team and proactively actiontasks as directed or identified, or by following KBs, handling ICT queries of Executive level staff.• Administering responses to high impact incidents and managing access to the TAFE SA network,email and online systems through the creation and maintenance of user accounts, assisting theBusiness Services team with deploying software products.• Preparing and presenting regular and ad hoc reports as required.• Conducting analysis using data from the service management system and other sources toprovide insightful information on trends, documenting reports, managing KBs, assisting with anychanges required in KBs and managing FAQs list.
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Ict Business AnalystCutler Brands Pty Ltd Jul 2022 - Aug 2022Adelaide, South Australia, Australia• Played an integral part of an Agile Project, contributed significantly to name the project by doingadequate research, reviewed the current ERP Software, process and document data flow toprovide the business with a detailed, streamlined, efficient process map, database design anddocumentation of a bespoke ERP system which will be easy to access and operate. Drafted theproject scope as per discussion with Project Manager• Collated requirements from existing resources for the new database, finalised the scope anddesigned process mapping (As-Is & To-Be) for the latest ERP System, as well as drafted processimprovement scenarios.• Played a crucial role in implementing Lean-Management technique to remove unnecessaryprocesses existed in the legacy systems and designed the latest database by keeping it Lucidfor both IT and non-IT staff. -
Information Technology Support AdministratorUnderground Installations Pty Ltd May 2022 - Jul 2022Adelaide, South Australia, Australia* Monitored and maintained the daily backup of data input in the system.* Supported with any administrative tasks as required.* Monitored computer networks and systems to identify performance improvement.* Identified and troubleshoot any issues that arise with computer network and systems.
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Business AnalystStartupipteam Jun 2021 - Aug 2021Adelaide, South Australia, Australia• Prepared and documented a technical report regarding changes required in MentorKart application for smooth functioning, gathered feedback from peers and suggested impact change requirements with effective solutions, understood how an ITIL-focused environment works.• Responsible for preparation of Business Development Plan for MentorKart in Australia, which is a Next-Gen Mentorship Platform, as per user requirement.• Collated and documented data regarding intellectual property from various sources as per the requirements. -
Administration AssistantCareer Education Consultancy Australia Jun 2020 - Nov 2020Adelaide, South Australia, Australia• Counseled International students to facilitate admission into Australian Universities, Colleges including course change (Onshore and Offshore). • Engaged new and old clients to grow companies customer base in a specialist niche market. • Increased long-term retention of clients by maintaining after sale -engagement. • Have been a point of contact for a range of staff and external stakeholders • Content building for marketing posts and participate in other marketing activities when required. • Maintained Inquiry notes, file notes, admission entry, offer letters and COE's list, Task list, follow ups in the regular Spreadsheets. Responded to the client within the TAT (Turnaround time) and entered data into CRM in a timely manner. • Met monthly targets and maintained the conversion ratio. • Maintained good customer service, appraisal and feedback from all inquiries during all stages of the process.
Karamjit Kaur Education Details
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Professional Year Program -
First Division
Frequently Asked Questions about Karamjit Kaur
What company does Karamjit Kaur work for?
Karamjit Kaur works for Tafe Sa
What is Karamjit Kaur's role at the current company?
Karamjit Kaur's current role is IT Business Services Support Officer at TAFE SA|| Business Analyst|| ServiceNow#Tableau #Power BI#Requirements Engineering#Agile Project Management.
What is Karamjit Kaur's email address?
Karamjit Kaur's email address is ka****@****.edu.au
What schools did Karamjit Kaur attend?
Karamjit Kaur attended Performance Education, Torrens University Australia, D.h.s.k. Commerce College P.o Dibrugarh-786001.
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Karamjit Kaur
Greater Brisbane Area
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