We lead the design and execution of innovative growth strategies, combining advanced AI and cutting-edge technology. We focus on creating scalable, sustainable business models that drive market expansion and position Glet Carafe as a leader in digital transformation. By collaborating across teams, I ensure our solutions stay ahead of industry trends and meet evolving client needs.

At NorthStar Technologies International, we’re passionate about driving innovation with advanced data and AI solutions. By working closely with our clients, we bring their ideas to life through tailored consulting, design, development, and deployment services.We leverage cutting-edge technologies like Blockchain and Web3 to build transparent, trustworthy systems that boost efficiency across supply chains, healthcare, and financial services. We stay on top of emerging trends, ensuring our solutions aren’t just future-focused but also in sync with the ever-changing digital world.Our goal is simple: to exceed expectations, help organizations tackle challenges, and seize new opportunities. Together, we’re unlocking potential and shaping the future of technology.

Quality Analyst, Fino Payments BankAs a Quality Analyst at Fino Payments Bank, I managed the help desk support and merchant support teams, ensuring that our users received top-quality service. I audited calls made by both teams, identifying issues and assessing whether agents provided accurate information and solutions to customers and merchants. I provided feedback and guidance to agents, coached them to improve their skills, and helped them provide excellent service. I also provided suggestions for improving processes and procedures and drove revenue growth. This role developed my leadership and analytical skills, and reinforced the importance of quality assurance in support service.

Help Desk Support and Merchant Advisor, Fino Payments BankI was responsible for providing assistance to customers and merchants via phone and video call. My primary goal was to ensure that each customer and merchant was able to complete their transactions and fully utilize our platform. My role was critical in enabling financial inclusion and empowering individuals in underserved communities to participate in the digital economy.In this role, I worked closely with both customers and merchants to ensure that they understood how to use our platform effectively. For customers, I provided guidance on how to make transactions, how to use the machines, and how to create their profile on the platform. I was also responsible for addressing any issues or concerns they had and ensuring that their transactions were completed smoothly.For merchants, my focus was on helping them increase their transaction volume and profits. I provided suggestions on how to optimize their business, such as promoting new Fino bank plans to their customers to encourage them to open new accounts. I also advised merchants on government schemes and plans that could help them expand their business and increase their revenue.In addition to providing support and guidance, I also played a key role in driving revenue growth for the company. By providing exceptional service and helping customers and merchants transact with ease, I helped to build trust and loyalty among our user base. This resulted in increased transactions and commissions for the company.Overall, my experience as a Help Desk Support and Merchant Advisor at Fino Payments Bank allowed me to develop strong communication and problem-solving skills, as well as a deep understanding of the financial needs of underserved communities. I am proud to have played a key role in promoting financial inclusion and empowering individuals to participate in the digital economy.

Technical Engineer, Emeritus EducationAt Emeritus Education, I worked as a Technical Engineer providing Level 1 (L1) support for laptops and other technical equipment. My role involved troubleshooting and resolving technical issues for users both within the company and outside, such as employees in other countries. I remotely accessed laptops and provided assistance with technical problems related to laptops, ensuring that users could continue their work uninterrupted.As a Technical Engineer, I was also responsible for setting up new laptops for users and installing company software on these laptops. Additionally, I ensured that all technical tools such as projectors, TVs, Playstations, laptops, and PCs were functioning properly, and provided assistance to users who faced any technical issues.My role involved both L1 and L2 tasks, such as identifying and solving issues related to laptops, networking, software, and hardware. I worked closely with the L2 support team to ensure that any escalated issues were resolved promptly and effectively.Overall, my experience as a Technical Engineer at Emeritus Education developed my technical troubleshooting and problem-solving skills. I gained a deep understanding of different technical issues and was able to provide effective solutions.