FRONT OFFICE SUPERVISOR • Sinclairs Hotels & Resorts Nov 2021 - Present- Supervised front office operations, ensuring smooth and efficient guest check-in and check-out processes.- Implemented training programs for front office staff, resulting in improved customer service and satisfaction ratings.- Developed and maintained strong relationships with key clients, leading to increased repeat bookings and referrals.- Created and implemented innovative strategies to… Show more FRONT OFFICE SUPERVISOR • Sinclairs Hotels & Resorts Nov 2021 - Present- Supervised front office operations, ensuring smooth and efficient guest check-in and check-out processes.- Implemented training programs for front office staff, resulting in improved customer service and satisfaction ratings.- Developed and maintained strong relationships with key clients, leading to increased repeat bookings and referrals.- Created and implemented innovative strategies to enhance guest experiences, resulting in positive online reviews - Led a team of front desk agents, providing guidance and support to ensure a high level of productivity and performance.- Collaborated with other departments, including housekeeping and maintenance, to address guest concerns and resolve issues promptly.JOB RESPONSIBILITIES :* CHECK IN - CHECK OUT* DAILY ROOMS ALLOCATION* RATE POSTING* NIGHT AUDIT REPORT* FORECAST REPORT* G.M REPORT* DAILY GUEST DETAILS REPORT* CASHIER REPORT* CASH HANDLING* DAILY GUEST CALL REPORT Show less