Karan Desai Email and Phone Number

- Designed and developed an advanced email ticketing support system using microservice architecture with Node.js, Express.js, gRPC, GCP (Google Cloud Platform) and Sequelize. The system handled customer support queries through email, integrating smoothly with third-party tools to streamline ticket management.- Built seamless integrations with Gmail, Asana, and Trello, allowing users to create and track support tickets directly from their inbox or project management platforms. Automated workflows ensured that tickets were assigned, updated, and escalated based on real-time data, improving overall response time and productivity.- Developed robust UI features using React.js and SCSS, focusing on creating an intuitive interface for managing tickets, viewing ticket history, and responding to customers. Implemented interactive elements to enhance the user experience, including filtering, sorting, and search functionality.- Created a comprehensive statistics dashboard using Chart.js, providing real-time insights into ticket metrics such as response times, resolution rates, and team performance. The dashboard empowered managers to make data-driven decisions, track KPIs, and identify bottlenecks in the support process.- Engineered the backend for the dashboard, ensuring high performance and scalability using Node.js and gRPC to facilitate communication between microservices. Integrated the backend with GCP for efficient data storage, processing, and retrieval, ensuring a secure and reliable flow of information.- Emphasized scalability and reliability, designing the system to handle high volumes of tickets and user interactions. Leveraged GCP services to ensure the tool could scale as support needs grew, while maintaining low latency and high availability.