Results-oriented professional with 6 years of diverse experience across the retail, finance, and SaaS sectors. Adept at building and nurturing client relationships with a focus on North American markets, delivering exceptional post-sale assistance. Known for expertise in event management, financial services, and multilingual customer support.In my current role as a Product Consultant at Cvent, I provide comprehensive event management solutions, leveraging certification in event management tools. Prior to this, I served as a Corporate Card Professional at American Express, assisting global corporate cardholders.My educational background includes pursuing a Bachelor of Business Administration with an active role in college event coordination and cultural awareness promotion.I excel in technical skills, including various customer service management systems and data analysis, complemented by soft skills such as effective communication, multitasking, and relationship building, reflected in a 95%+ overall customer satisfaction rate.Beyond my professional endeavors, I am passionate about animal care, community involvement with old-age homes, and cultural enrichment. Fluent in Hindi, English, and Punjabi, with an ongoing journey in learning Spanish.Let's connect and explore opportunities for collaborative success in client management, event planning, and delivering outstanding customer experiences.