Key Responsibilities:• Leadership: Direct and mentor a team to optimize product listings, order management, and customer support.• Operations: Refine eBay store processes for improved efficiency and sales.• Marketing: Strategize and execute digital marketing and PPC campaigns to boost traffic and conversions.• Customer Service: Oversee and resolve customer inquiries to ensure high satisfaction.• Analytics: Evaluate e-commerce metrics to identify trends and drive strategic improvements.• Process Enhancement: Utilize MIS to streamline operations and increase efficiency.Achievements:• Drove 55% sales increase via optimized listings and targeted ads.• Cut order processing time by 38% and raised customer satisfaction.• Increased traffic by 62% and conversions by 45% with PPC strategies.• Enhanced operational efficiency with MIS-driven improvements.

Key Responsibilities and Achievements:• Sales Growth: Developed and executed PPC campaigns that significantly increased e-commerce sales and enhanced online visibility.• Operational Efficiency: Streamlined inventory management processes, improving stock accuracy and turnover.• Customer Satisfaction: Enhanced customer service practices, leading to improved customer feedback and repeat business.• Strategic Implementation: Designed and implemented operational strategies that reduced costs and boosted profitability.Core Competencies:• PPC Management: Skilled in creating and managing pay-per-click campaigns to drive targeted traffic and optimize ROI.• Inventory Management: Proficient in managing inventory levels, forecasting demand, and minimizing waste.• Customer Service: Expert in improving customer interactions and resolving issues to achieve high satisfaction.• Operational Oversight: Experienced in overseeing daily operations to ensure efficiency and alignment with business goals.

• Human Resources: Developed and implemented effective HR practices, contributing to organizational success.• Administration: Streamlined administrative processes, improving efficiency and communication within the HR department.• Accounts & Finance: Assisted with budgeting and financial planning, ensuring alignment with HR objectives.• Ecommerce: Supported the exploration and integration of ecommerce solutions to enhance HR functions and employee engagement.