Having 14+ years of experience into Operations Management and Customer Service in Banking domain. Haveworked with the leading Banks like IDBI Bank, Standard Chartered Bank, Deutsche Bank. Currently associatedwith Bank of Baroda’s subsidiary Baroda Global Shared Services as Senior Manager Digital Banking Operations– Working with Result focused approach, positive attitude and good skill set, Customersatisfaction & Relationship management, Proficiency in leveraging Operations and Cross sales, Adaptability indriving strong work ethics, Delicate focus on best industry practice with priding myself ensuring best customerserviceHaving ensured 100% adherence to process guidelines, which resulted in operational efficiency at my Brand, Ihave worked maintaining highest Audit standards, best NPS score card and surpassed every task assigned to meby my superiors
Listed skills include Branch Banking, Customer Service, Kyc, Compliance Management, and 6 others.