Karan Mohan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Australia

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.• Reduced turnaround time for project completion through effective resource allocation and team management.• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.• Developed strong relationships with vendors, resulting in better pricing and improved service quality.• Collaborated with third party contractors to develop innovative solutions for complex business challenges.• Supervised operations staff and kept employees compliant with company policies and procedures.• Developed and maintained relationships with external vendors and suppliers.• Identified and resolved unauthorized, unsafe, or ineffective practices.• Negotiated price and service with customers and vendors to decrease expenses and increase profit.• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.• Introduced new methods, practices, and systems to reduce turnaround time.• Assisted in recruiting, hiring and training of team members.

Australia

• Working in Agile environment.• Taking TCC calls (Moves & Sales) 2 days per week.• Working on creating initial drafts of WI's and Energy contents.• Getting familiar with JIRA, Confluence and Signavio.• Consistently completing allocated task with in sprints.• Boosted sales revenue by identifying customer needs andrecommending appropriate products or services.• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally. • Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.• Handled calls promptly and with courteous professionalism.• Processed orders, service requests and applied information tocustomers.• Maintained working knowledge of products, accounts,representatives, tools and systems.• Completed call documentation while speaking with customers.

• Quoting and designing a Solar PV system• Maintaining database of customer and process using Salesforce CRM and Salesforce Ops• Handling all calls in accordance with the quality standards andindustry regulation• Maintain a minimum expected opportunity to sale conversion ratemeeting all relevant KPI's• Provide a high level solution based customer experience responding to all enquiries in the same timely manner.• Increased sales revenue by developing and implementing strategic sales plans.• Built strong client relationships through consistent communication and effective problemsolving.• Expanded customer base with targeted prospecting and lead generation efforts.• Implemented CRM tools to track client interactions, optimising follow-up procedures for better results.• Managed sales pipeline effectively, prioritizing tasks to maximizerevenue potential.• Educated customers about product features and benefits to aid inselecting best options for each individuals' needs.• Built rapport with customers and assessed needs to make product recommendations and upsell.• Followed up with customers after completed sales to assesssatisfaction and resolve technical or service concerns.• Drafted, finalized and submitted paperwork to complete sales.• Created and implemented sales strategies to successfully meetcompany targets.• Developed and implemented sales strategies to increase profits.• Used customer insights to develop innovative sales strategies toincrease sales.

Melbourne, Australia

• Responding to Inbound Customer Sales Calls• Acquiring new customers through delivery of quality customer service• Converting the opportunities to up sell product.• Cross sell Energy Australia's product and services.• Handling all calls in accordance with the quality standards andindustry regulation.• Utilized CRM systems effectively for accurate tracking of customer information and interactions.• Participated in regular sales meetings to discuss progress and identify areas for improvement or development.• Maintained a detailed knowledge of competitor offerings to provide compelling reasons for choosing our products over others.• Managed a high volume of daily calls while maintaining exceptional standards of service delivery and professionalism.• Handled complex customer complaints professionally, resulting inpositive resolutions that enhanced brand reputation.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Maintained and managed customer files and databases.• Enhanced team performance through consistent coaching and training sessions.

• Handled and redirect customer queries• Maintaining database of students• Troubleshooting queries of students related to MELC- Portal• Maintaining tuition fees structure• Follow up with students and other staff members via Email/Message• Handling Inbound calls related to admission.

• Explain products or services and prices.• Contact customers to persuade them to purchase services• Circulate among potential customers or travel by foot or car to deliver services• Achieving at least 10 sales per week• Working under commission based environment

India

• Develop and write procedures for installation, use or troubleshooting of communications hardware or software.• Develop conceptual, logical or physical network designs i.e. LAN/WAN/MAN• Develop plan or budgets for network equipment replacement.• Develop or recommend network security measures such as firewalls• Develop procedures to track, project or report network availability, reliability and capacity.• Maintain networks by performing activities like configuration of Routers.• Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.• Coordinate network operations, maintenance, repair or upgrades.• Prepare design presentations and proposals for staff or customers.• Monitor and analyse network performance and data input/output reports to detect problems, identify inefficient use of computer resources.

Master'S Degree, Business Information Management And System

Key Study Areas – Enterprise Business Intelligence & Information System, Business Information System Design, Data Warehouse Concept &.

Bachelor'S Degree, Bachelor Of Technology In Electronics And Communication Engineering, First Division

Key Study Area - Circuit Analysis & Design, Data Structures, Fundamental of C, Signal and Systems, Micro controllers and Processors.