Karan Sangoi
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Karan Sangoi Email & Phone Number

Project & Product Manager | AI-Driven Solutions | CRM Integration Specialist | Strategic Leader in Operational Efficiency at ICICI Bank
Location: Mumbai, Maharashtra, India 5 work roles 2 schools
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Current company
Role
Project & Product Manager | AI-Driven Solutions | CRM Integration Specialist | Strategic Leader in Operational Efficiency
Location
Mumbai, Maharashtra, India
Company size

Who is Karan Sangoi? Overview

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Karan Sangoi is listed as Project & Product Manager | AI-Driven Solutions | CRM Integration Specialist | Strategic Leader in Operational Efficiency at ICICI Bank, a company with 94588 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Karan Sangoi.

Karan Sangoi previously worked as Manager at Icici Bank and Deputy Manager - IDA at Icici Bank. Karan Sangoi holds Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services from K.J. Somaiya Institute Of Management Studies And Research.

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ICICI Bank

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About Karan Sangoi

As a dynamic professional with over three years of experience in project and product management, I am passionate about driving transformation through AI-powered solutions and operational excellence. My journey has been defined by a strong focus on delivering measurable business outcomes, enhancing customer satisfaction, and fostering innovation in fast-paced environments.At ICICI Bank, I’ve had the privilege of leading impactful initiatives that include integrating legacy systems into a unified Microsoft Dynamics 365 platform, automating high-volume processes, and scaling AI-driven tools for customer onboarding and servicing. These efforts have resulted in significant cost savings, streamlined workflows, and improved user experiences.I specialize in:Project & Product Management: Proven expertise in agile methodologies, cross-functional team leadership, and stakeholder engagement to deliver complex projects on time and within budget.AI & Automation: Spearheading initiatives that leverage OCR, machine learning, and AI to optimize processes and reduce manual efforts.CRM Integration & Optimization: Successfully unified four legacy systems, re-engineering 300+ workflows to achieve higher accuracy and efficiency.Strategic Decision-Making: Aligning product roadmaps with organizational goals, supported by data-driven insights and user feedback.Let’s connect to explore how I can contribute to creating scalable, impactful solutions for your team!

Current workplace

Karan Sangoi's current company

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ICICI Bank
Icici Bank
Project & Product Manager | AI-Driven Solutions | CRM Integration Specialist | Strategic Leader in Operational Efficiency
bombay, maharashtra, india
Website
Employees
94588
AeroLeads page
5 roles

Karan Sangoi work experience

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Manager

Current

Mumbai, Maharashtra, India

  • Directed the integration of multiple legacy CRM systems into Microsoft Dynamics 365, streamlining workflows and improving operational efficiency.
  • Enhanced customer service processes by optimizing user journeys and reducing friction in service workflows.
  • Partnered with cross-functional teams to implement new CRM features, aligning them with business requirements and improving adoption rates.
  • Utilized Azure DevOps for managing projects and ensuring smooth collaboration across teams.
  • Led a quality assurance team to deliver seamless product rollouts and improved customer experience.
  • Provided actionable insights during beta testing for new CRM features, ensuring alignment with user needs.
Apr 2024 - Present

Deputy Manager - Ida

Mumbai, Maharashtra, India

  • Understanding problem areas of multiple business groups across operations and identify & collaborate with various 3rd party solution providers.
  • Understanding requirements, ideate, design & deliver AI based projects in banking domain
  • End to end hand holding from project design, execution to delivery.
  • Evaluating various vendors based on their capabilities as per our project requirements.
  • Conducting feasibility tests based on banking regulatory guidelines.
  • Creation of project backlog, roadmap & vision.
May 2021 - Mar 2024

Summer Intern

Mumbai, Maharashtra

Apr 2020 - Jun 2020

Business Development Executive

Mumbai

Jun 2018 - Aug 2018
Team & coworkers

Colleagues at ICICI Bank

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2 education records

Karan Sangoi education

FAQ

Frequently asked questions about Karan Sangoi

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What company does Karan Sangoi work for?

Karan Sangoi works for ICICI Bank.

What is Karan Sangoi's role at ICICI Bank?

Karan Sangoi is listed as Project & Product Manager | AI-Driven Solutions | CRM Integration Specialist | Strategic Leader in Operational Efficiency at ICICI Bank.

Where is Karan Sangoi based?

Karan Sangoi is based in Mumbai, Maharashtra, India while working with ICICI Bank.

What companies has Karan Sangoi worked for?

Karan Sangoi has worked for Icici Bank, Zillionite, and Catking Educare.

Who are Karan Sangoi's colleagues at ICICI Bank?

Karan Sangoi's colleagues at ICICI Bank include Nikhilesh Maiya, Aastha Srivastava, Vinod Oluganti, Lijo A, and Suganthi Sankar.

How can I contact Karan Sangoi?

You can use AeroLeads to view verified contact signals for Karan Sangoi at ICICI Bank, including work email, phone, and LinkedIn data when available.

What schools did Karan Sangoi attend?

Karan Sangoi holds Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services from K.J. Somaiya Institute Of Management Studies And Research.

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