Senior Project Manager
CurrentOverseeing a team of full-time employees for the primary marketplace client in the United States involves establishing service standards and guidelines aimed at enhancing service revenue.Ensuring adherence to client SLAs across various projects at different client organizations is a key responsibility.Developing strategic plans to improve productivity, quality, and resource utilization is essential. This includes setting targets, SOPs, SLAs, and maintaining Critical to Quality/Process… Show more Overseeing a team of full-time employees for the primary marketplace client in the United States involves establishing service standards and guidelines aimed at enhancing service revenue.Ensuring adherence to client SLAs across various projects at different client organizations is a key responsibility.Developing strategic plans to improve productivity, quality, and resource utilization is essential. This includes setting targets, SOPs, SLAs, and maintaining Critical to Quality/Process targets.Additionally, creating metrics to gauge team performance and removing unnecessary procedures from processes to ensure consistency in understanding at both client and organizational levels is crucial.Conducting internal process audits and reviews ensures adherence to defined guidelines.Identifying training needs and organizing programs to enhance product presentation skills is part of the role.Engaging in client coordination for project deliveries and updates,identifying business opportunities within processes, and presenting monthly business reviews to senior management are also tasks.Driving initiatives to identify and nurture high-potential talent within the organization and translating business requirements into detailed functional specifications for process automation are further responsibilities. Show less
