Karan Pillai (Shankar) P.Eng, Pmp® Email & Phone Number

Oakville, Ontario, Canada

Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as as SME to empower end-users and partners and enhance their understanding of Geotab solutions.Partner with Business Development as the technical prime to drive Geotab’s continued growth withlarge/enterprise fleets.Run technical pre-sales activities ranging from discovery, technical demos, pilots, POC’s enabling enriching customer engagement experience maximizing the chances of a saleAssess and analyze prospect business challenges, identifying Geotab’s viability and defining Geotabsolutions to meet those needs.Develop segment knowledge contributing to playbooks and knowledge base to drive large/complex prospect opportunities, help the channel teams transition.Identify and implement methods for automation and standardization for demonstrations andimplementations based on Segment expertise and business requirements.Contribute to the continuous improvement of the company's offerings by providing segment basedfeedback, through knowledge and customer/prospect engagement to the Product Management teams.Maintain and develop a smooth transition plan to the channel teams, upon acquisition of a prospect to acustomer to ensure service and solution goals are met.Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions forcustomer challenges, by working closely with stakeholders, contributing to sales growth,ecosystem expansion and customer retention.Ensure documentation and reporting of prospective opportunities and projects are tracked usingstandard tools to enable communication flows and workload management.Lead and oversee strategic projects, collaborating closely with partners, third-party integrators, andcustomers to ensure seamless implementation, deployment, and success.Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, andbest practices to promote skill development and professional growth.

Oakville, Ontario, Canada

Technical Solutions Manager for various strategic accounts.Act as a Subject Matter Expert for Emerging technologies and vehicle immobilization product Integrations.Use cutting-edge telematics technology to solve complex business problems for global fleets.Maintain technical knowledge of the Geotab ecosystem and act as the SME to enable end-users to better understand Geotab solutions.Support Geotab global strategic initiatives.Possess functional knowledge of the Geotab Product Suite, and be the SME on all Geotab Big Data Products as well as the company’s big data capabilities, and be able to communicate the products as well as their insights to customers and resellers. Extract and analyze extensive data points using Google BigQuery and SQL to provide consulting services.Own the design, development, and maintenance of ongoing metrics, reports, analytics, dashboards, etc. and deliver complete analytics/reporting solutions to drive key business decisions.Meet and consult with customers on effective usage of Geotab’s technology, solutions, andproducts.As an SME in one or more areas of focus, be responsible for training your peers and otherdepartments in your area of expertise as well as acting as a point of escalation for ourcustomers.Participate in engineering product and integration projects with partners, third party integrators,and customers.Develop and maintain industry specific custom reports.Participate as the key technical lead for cross-functional committees and task forces for complex issues.Evaluate feature requests to determine viability and/or alternative methods to solve requests.Strategize with sales teams to create unique business solutions and address technical related queries, while creating scalable and reliable solutions to customer challenges.Draft and deliver presentations on targeted products.Act as escalation POC for opportunities with existing clients.Assist in development, implementation and maintenance of Geotab products.

Toronto, Ontario, Canada

Hands-on product assessments and analysis; initiation/coordination of Acceptance Criteria changes.Return Rate Investigation product reviews, DFMEAs, NVH analysis, durability and life cycle tests.Conducting root cause analysis on consumer safety related incidents to identify facts for governing bodies.Creation of Product Specification documents as necessary to identify product safety and market needs.Assessing quality of new products, through various test mediums and audits, BI Cognos programs.Coordinating of benchmarking activities and consumer usage surveys with service providers and internal stakeholders such as merchandising, product development and branding teams.Reviewing weekly and monthly online, After Sales Service Programs and Product Quality reports to determine priorities and planning future investigations as per the given feedback accordingly.Acting as point of escalation for questions and providing subject matter expertise on testing protocols, product design issues or root cause analysis to other Product Quality team members and cross-functional stakeholders.Conducting engineering analysis to drive value added insights, recommendations, and actions.Preparing of fact-based Formal Reports and Quality Reviews to be presented to cross functional teams.Determining the acceptability of product quality through product evaluations, consumer usage and competitive benchmarking, while abiding by the required safety and compliance regulations.Recommending concepts for product improvement/product dismissal to Quality Manager for final evaluation.Working closely with offshore teams in Asia and the Americas, followed by scheduling timely vendor visits to address quality concerns with existing and new incoming product designs.

Alliston, Ontario, Canada

Assisted in conducting NVH (Noise, Vibration and Harshness) tests to measure product and ride quality.Study and analyze NVH data from testing with use of accelerometers, microphones and other pressure sensors.Read and evaluate blueprints, design tolerances, complete test procedures and reports as needed.Investigated design and production issues, identified and applied counter measures as per safety standards with no to minimal delay and conducted the relevant trial and error procedures.Perform clamp load tests on prototype vehicles, components using strain gauges and DC torque tools.Lead in house vehicle recalls and recoveries, coordinated repair process and DIY events as necessary.Modified components, jigs and/ or fixtures to support production and design development as needed.Inspected components for abnormal wear and tear, retrofit warranty parts and newer designs to study differences in durability; inspected warranty parts and investigated claims to identify component issues.Project support for new model launch/improvement from initial investigation to Initial Quality Surveys.Assisted exterior group with body stamping and weld trials as needed; conduct load and pressure tests.Complete performance and durability trials on prototypes and mass production vehicles, generating reports.Conduct detailed analysis using engineering principles and judgments as per technical specifications to assist with new program and product launches in the consumer retail industry.Participate in new model drive test events to evaluate vehicle interfaces (external and internal)

Scarborough, Ontario, Canada

Advising and selling retail and commercial consumers of automobile parts and accessories. Accepting and preparing telephonic and online orders.Dealing with clients on a day to day basis, meeting assigned deadlines for assigned tasks and fulfilling customer needs and requirements.

Pickering, Ontario, Canada

Dealing and preparing orders for various Canadian Tire auto parts, other PartSource retail stores (mini hubs) and private garages across the region extending to the town of Kingston, ON. Ensure meeting customer expectations, smooth order processing and work flow.

Ajax, Ontario, Canada

Assembling automotive components such as engine and transmission frame, suspension and braking units for General Motor vehicles such as Chevrolet Impala, Malibu and Camaro.

Pickering, Ontario, Canada

Performing tasks such as regular oil changes, tire balancing and rotation, engine diagnostics, troubleshoot using various digital equipment, slight assemblies and also a few minor electrical jobs.