Karan Sharma Email & Phone Number

India

Noida, Uttar Pradesh, India

-> Offered software-related technical support through various communications channels.-> Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.-> Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.-> Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.-> Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention t through personalized attention and strategic planning.-> Performed software demonstrations for potential clients, highlighting strengths of company's software services.

Chandigarh, India

-> Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.-> Negotiated favorable outcomes for both clients and the company in challenging circumstances or disputes.-> Liaised with other departments to facilitate timely resolutions of customer concerns or requests.-> Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.-> Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business.

Chandigarh, India

-> Handled tasks and responsibilities for front office employees during periods of understaffing.-> Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.-> Maintained current and accurate medical records for patients.-> Helped patients complete necessary medical forms and documentation.-> Coordinated patient scheduling, check-in, check-out and payments for billing.-> Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Chandigarh, India

-> Provided support during contract negotiation processes, ensuring mutually beneficial agreements between parties involved.-> Developed a reputation for delivering high-quality results under tight deadlines, consistently meeting or exceeding client expectations.-> Worked closely with subject matter experts to develop customized training materials for clients'' specific learning objectives.-> Conducted thorough research for customized recommendations, leading to higher client success rates.-> Implemented data-driven approaches to identify areas of improvement within client processes, resulting in enhanced efficiency levels.

Punjab, India

-> Planned and executed events and marketing programs to increase qualified leads.-> Increased brand awareness by developing and executing targeted marketing campaigns.-> Enhanced customer engagement with effective social media management and content creation.-> Consulted with clients on business issues and developed innovative, high-impact proposals.-> Executed trade show appearances that resulted in increased brand visibility and valuable networking opportunities with potential customers.

Diploma Of Education, Digital Marketing

Bachelor Of Arts - Ba, English Language And Literature/Letters, 7.6