Experienced and reliable customer service executive with extensive experience providing assistance in a busy BPO industry. Strong dedication to helping customers, resolving issues, and cultivating a positive image of the company. Having the ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.Core Qualification1. Customer account management 2. Complaint resolution3. CommunicationWORK EXPERIENCEJanuary 2022 - Currently working hereCustomer Service Officer* Answer an average of 40-50 chats or emails per day in a high-volume customer service center environment.* Resolve customer complaints and ensure that the contacts are handled in a professional and prompt manner.* Contributed to the company’s highest quarterly customer satisfaction rate of 92%.* Consistently earned “above average” or “excellent” in handling customer concerns and quality evaluations.* Train and assist entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities.Languages - English, Hindi.Hobbies and InterestsAs much as I enjoy my customer service career, one of my true loves is making music. I love making music in my home studio. If I’m not at the call center, more than likely, I am in my studio. In addition to making music, I love anything related to the cinema and I have a keen interest in Hollywood films. In my spare time, I also enjoy doing some Djing on my own tracks.