Karan Taneja Email & Phone Number

Delhi, Dl, In

Noida, Uttar Pradesh, India

- Providing real-time technical support and customer solutions (via e-mail and telephone)- Design and Quote for Module Layouts with our Software Aerotool for India, ASEAN, Middle East & US regions- Work on other softwares relevant for the business like SAP, Salesfroce, etc.- Train Customers on Aerotool Software- Handling & Updating customers database and activities in salesforce- Regenerate quotations and manage custom requests- Reviews technical requirements of proposals, advising customer of conflicts and makes recommendations for changes.- Participate in trade shows, conferences, product demonstrations and customer trainings.- Developing new customer relationships- Visiting sites for installation and other studies

Noida, Uttar Pradesh, India

• Managing all permit client support and requests via support inbox.• Communications liaison with the vendor team for all requests coming in from technical support and general follow-up.• Supporting the Technical Support agents for all permit-related requests • Investigate permit issues and try to resolve them and decide or which action to take.• Verify the accuracy of the complaint by comparing revision comments to changes made on permit sets• Ticket tracking for permit issues (Salesforce)• Calling clients to resolve permit issues

Noida, Uttar Pradesh, India

• Planned, coordinated department employees and supported departments of work to be completed daily. • Developed work schedules to match staffing levels, monitored progress to improve work process efficiency. • Ensuring teams performance in terms of compliance with SLA • Mentoring and coaching of the team on regular basis and query resolution • Direct organization of work within the team including duty rosters and vacations • Perform annual performance appraisals of team members and provide regular feedback for development of team member • Managing and monitoring staff attendance. • Arranging & chairing weekly team meetings, focusing on targets & achievements. • Praise team members and creates a positive working environment.

Noida, Uttar Pradesh, India

• Work alongside team members to complete tasks• Ensures daily tasks, answering employee questions and resolving issue. • Managing multiple reports of team that includes team quality and production. • Trained new team members in the specific tasks of each position. • Helping supervisor in monitoring the staff. • Mentoring and training up juniors and new staff.

Noida, Uttar Pradesh, India