Karan Sachchade Email & Phone Number

Gandhinagar, Gujarat, India

Ahmedabad, Gujarat, India

• Engage with different business teams to define and execute the transformation roadmap by leveraging the concepts of - Digital first• Map business requirements & develop functional specifications• Work closely with the users to understand the current business processes, its pain points and provide new thinking and options for the development, design and implementation of business strategy and operations solutions• Conceptualize & implement best in class Digital Solutions & Digital Platforms as a Service for enabling New Business models for global markets• Effectively manage projects within schedule & budget in coordination with implementation partners• Conduct workshops to facilitate Ideation, Collaboration and Knowledge Management to enhance business value• Driving Business Process Improvement and Change Management across various functions within theorganization• Communicate project goals/statuses/ plans/ within and outside of the function to ensure stakeholderalignment• Work with vendor management team and own all operational processes related to vendor relationships

Gandhinagar

• Implemented Medallia software for Fortune 500 companies with a 100% success rate in best practice advisory, project management and technical architecture roles• Managed clients and provided technical support to 7+ accounts (Optus, Samsung, IAG, JLL, A&G, Macquarie, PEXA and more)• Built strategies and CXM roadmaps for various clients• Identified scope and designed project plans for several VOC programs• Helped clients to analyze, deep dive into large sets of data, get customer insights, and deliver positive business outcomes• Utilized Medallia software knowledge to configure surveys and reports• Mentored new hires in technical troubleshooting, solution delivery, client management, and project management activities

Gandhinagar, India

Ahmedabad Area, India

• Acted as a single point of contact for 110+ accounts• Troubleshooting eCW EMR and mobile application related issues• Taking Remote connections to local machines, locally hosted Servers, Client-Server Connections, SaaSpractices, different ASP’s, Gateways, Terminal Servers to resolve application, database or network relatedissues• Hands-on experience working with ticketing tools in SLA governed environment

Ahmedabad Area, India

• Implemented Penguin restaurant management application to 9+ locations• Documented and created a list of activities that can be used as a reference point for all futureconfigurations• Troubleshoot application issues, resolve known issues, and report new issues• Take part in the release management of new patches, versions upgrades, and distribution files via supportportal

Bachelor'S Degree, Information Technology

Education record