I am a dedicated Production Support Engineer with a passion for ensuring the seamless operation of critical systems and applications. My daily responsibilities revolve around adhering to ITIL principles to resolve GSNow tickets promptly, effectively, and in alignment with best practices.I excel in monitoring and managing large-scale data batches, ensuring they consistently meet their SLA commitments. My commitment to efficiency and reliability drives me to optimize and fine-tune processes… Show more I am a dedicated Production Support Engineer with a passion for ensuring the seamless operation of critical systems and applications. My daily responsibilities revolve around adhering to ITIL principles to resolve GSNow tickets promptly, effectively, and in alignment with best practices.I excel in monitoring and managing large-scale data batches, ensuring they consistently meet their SLA commitments. My commitment to efficiency and reliability drives me to optimize and fine-tune processes to deliver superior results.I am also actively involved in the modernization of applications, spearheading migration efforts from legacy technology stacks to robust cloud infrastructures, particularly in Azure.I am an advocate for automation, leveraging my skills in Python and Selenium to streamline daily tasks, improve accuracy, and reduce manual effort. By automating routine processes, I free up valuable time for strategic initiatives and innovation. Show less