Karan Batheja Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Leading the buyer-side journey in ONDC network on the Paytm App, across verticals like - Food, Groceries, Electronics and Home Decor* Launched LIVE tracking of orders across Food and Grocery helped in enhancing customer experience and improve C-SAT score by 3.9%

Noida, Uttar Pradesh, India

* Leading the Consumer Banking Products with a team of 2 Associate Product Managers and 1 Business Analyst. * Portfolio includes workflows across: Customer onboarding (individuals and corporates) on consumer app, Savings Accounts, Authentication, customer notification engine and consumer risk engine * Launched Video-based KYC and scaled it to 0.6 million.

💡Building the next scale of growth through "customer loyalty" product on payments💡Developing a unified transaction passbook for 65M customers across multiple payment modes💡Building Product Portfolio for Minors on Paytm App💡Handling digital onboarding for customers via video conference and bot

Gurgaon, India

1.Handled Paisabazaar mobile app (Android) development across array of business products - Cards/Loans/bureau 2.Lead the development of mutual fund portfolio services (MF360 Product) to strengthen the investment ecosystem for 250k users3. Reduced operating cost by Rs.1.5M, by leveraging NPCI payment gateway via NSE

Mumbai, Maharashtra, India

1. Launched Industry first solution (Insta Insure) - which pre-qualified 50M customers for insurance protection 2. Launched AI- NLP chatbot to service customers on social media platforms like Facebook, Whatsapp. Reduced operational cost by 2M a month

Mumbai Area, India

Headed account relationship of 250 Crore for retail and Online platforms of channel partners across pan IndiaChannel expansion, manpower planning and material management for front line sales team of 57 resources.Scale up the business to 12 cities in 4 states with average manpower productivity of 10 lacs per monthOngoing monitoring of cost sheet to achieve.

Mumbai Area, India

• Define the product road-map for Pension plan and launched the same for online and offline aggregators
• Implemented TAT validation mechanism for the loyalty program (Call center) to increase proper execution of leads and a-bridge the gap between different verticals.
• Worked in liaison with creative agency Leo Barnett for marketing actionables across partners
• Drive Pension Business for 500Cr, across the internal channels by offsetting competition
• Launch the OTC Tech platform for easy of selling the product and customer satisfaction.

Noida Area, India

• Providing Health and Welfare(benefits administration) outsourcing solution via interactive website
• Assisting the On-shore team in USA with Software Testing Life Cycle and System analysis on IBM Mainframe(db2) environment and database related technologies.
• Preparation of Test data, test cases acceptance criteria to ensure a quality deliverable. Also undertake Test case execution. Timely follow-up on the resolution of the issues
• Coordinating and Managing the various tasks and activities on Project development for client team in India

Master Of Business Administration (M.B.A.), General(Major-Marketing , Minor-Operations), 1St Division

Bachelor'S Degree, Ece (B.E), 74% (With Hons)