Project title: Define product strategy for increasing First-time fix rate and case deflection by leveraging the Customer engagement portalProject Brief- Increase customer engagement of the product by developing features that help end customers resolve product queries on their own and help technicians to increase the First-time Fix RateDeliverables:• Developed PRD - Identified User scenarios, created user stories and defined success metrics• Prioritized features to define the minimum viable product and future of the product• Build interactive wireframes on Balsamiq software to showcase end to end customer journey on the portal• Initiated a project for integration of Field service mobile (FSM) app with android auto for seamless experience of frontline workers• Developed a working prototype & PRD of the FSM-Android auto integration by collaborating with the technical team

Event Coordinator- HULT Prize 2021, a global competition in association with Bill Clinton and United Nations Foundation.

• Conducted competitor analysis & perceptual mapping to position and price 8 products of client "Diet Fills"• Designed a blueprint of a new Start-up Naukri venture and prepared a sales pitch for the same • Co-ordinating with clients of Startup Naukri for Business Development requirements• Improving the digital presence of SN’s clients on Amazon, Flipkart, and similar e-commerce portals• Helping in promotion of social media pages of our clients• Participating in in-person client meets

Roles & Responsibilities:• Instrument Project Lead in commissioning of DIESEL BS-VI Plant-Lead an instrument project team under me to complete on-field plant instrument installations and calibrations activities for the new plant. Also commissioned the instruments for compressors for measuring vibrations and speed with the help of foreign and domestic vendors• Instrument Maintenance Lead in revamping of Hydrogen Generation Unit-Worked on Distributed Control System and Emergency Shutdown System to create simple logics on the system and calibrate plant instruments to measure the running plant variables on the system. Created graphics for plant instruments• Instrument Maintenance for upcoming Petrochemical Plant-Logic Checking for the plant

Summer Internship with Indian Oil Corporation Limited from 1st June, 2017 to 25th July, 2017 (3 weeks)• Project Title: Study of Terminal Automation System of Storage Unit, IOCL• Learned various automation techniques being used in the storage unit

Internship with NetMax Technologies Pvt. Ltd. From from 1st June, 2016 to 15th July 2016 (6 weeks)• Training Title: Robotics Design and Development using PIC Microcontroller and Arduino Platform.• Based on this training designed Arduino based line follower robot