Karandeep S Bhatia Email and Phone Number
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Karan is a solution-oriented professional who has 18+ years of experience in varied functions such as, Program management, Quality Assurance & Information security internal auditing, Process & contractual Compliance, Transition, Agile transformation, Operations & service delivery for domains/ industries like Procurement, Supply chain, and P2P function, for Healthcare systems and Chemical manufacturing clients across globe.In his last role as PMO since April-2017 he has significant experience in End-to-End Lifecyle management W.R.T. Program management, project planning, cost benefit analysis, implementation, Tech./ tool deployment, managing running and transition projects and creating fungible/ Agile service delivery teams.A Certified Six Sigma Green Belt (BSI) professional who has worked closely with the Business Transformation team and performed pivotal role in improving process efficiencyInstrumental in deploying and sustaining a flaw less delivery pertaining to overall P2P function for the Client in Accenture operations and has managed overall demographics of the project which drove process optimization & simplicity, strong team performance and engagement that consistently delivers high levels of client satisfaction.He has also contributed towards implementing Agile ways of working and brought efficiencies for the Client as well as for the account. He has also setup Quality Management System (ISO 9001), and deployed controls around Information Security Management System (ISO 27001) and contractual expectations, in S2P OperationsHe is well versed with Contractual governance and obligations, Contractual change management, Financial management and has been part of CCI and CTS improvement projects.Key Skills:- Operations (procurement) - Risk & Compliance- Data Analytics- Program Management & Reporting- P2P Transformation -Overall project Governance- Contract Management- Business Continuity Management
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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Sr. Manager | Program And Project Management LeadAccenture Jun 2019 - PresentGurugram, Haryana, India
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Project Management And Process ComplianceAccenture Apr 2017 - May 2019Gurgaon, Haryana, India
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Manager - Regulatory & Process Compliance; TransitionsHero Management Service P Ltd Jun 2016 - Apr 2017Gurugram- QMS, basis ISO 9001:2008 Implementation, Monitoring & Measurement,- InfoSec Controls, basis ISO 27001 Implementation, Monitoring & Measurement- Data protection Risk treatment & control implementations- Operations Quality & Contractual compliance,- Measurement & Monitoring of service delivery & related FMEA,- Internal Audits & related CAPA framework,- Driving Process Improvement and solutions.
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Assistant ManagerAccenture Services India Feb 2008 - Jun 2016Quality & Compliance (QMS; InfoSec & Contract) – Asst. Manager/ Management Representative.• In my role of a Quality Assurance & Compliance lead I was responsible for identifying, implementing and monitoring controls around Regulatory, Project’s contractual & Organizations ISMS expectations.• To implement measure & monitor controls pertaining to established QMS, Information Security & CDP framework.• To ensure adherence to the QMS principles (ISO 9001) and ISMS controls (ISO 27001), by virtue of various reconciliations; internal assessments; Data Protection & InfoSec audits.• Establish statistical measurement techniques and conduct FMEA.Achievements:• Handled 04 external audits and realized the prestigious, first ever by the client to any of their third parties in their history a TOP rating [‘A’] and repeating it for two consecutive years.• Represented & Lead 05 Accenture internal audits, for the deal, by the technical quality director; CDP and Risk & Compliance Teams with ‘above satisfactory’ audit ratings.• Conducted procedural risk assessments for internal operational towers, by virtue of periodic internal audits and thereafter governing RCA; CA & PA for effective risk mitigation.• Implemented the CDP & InfoSec controls for the project and received “Information Security Top Performer 2013” and “Accenture Information & Security Ambassador” award for the same.Operations (Supply Chain) –Team Leader• My profile was to handle the reverse supply chain [APAC region] of our client, a healthcare giant across globe.• In my scope I managed a team of 25 associates and was responsible for contractual SLAs/ subject KPIs of the process, their proactive base lining, continuous improvement projects, people engagement, appropriate training & on boarding of new hires & smooth execution of day-to-day operations.
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Sr AssociateAmerican Express Mar 2006 - Feb 2008Joined as a CSE, was promoted twice to climb up two sub levels to be a Sr CCP -
Customer ServiceAmerican Express Mar 2006 - Feb 2008
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Credit Card ActivationAmerican Express Mar 2006 - Feb 2008e-Learning (Creating Computer Based Trainings)Training.
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Telephone Service CenterAmerican Express (I) Pvt Ltd Mar 2006 - Feb 2008LMS (Inbound Customer Service) - Sr. CCPI was responsible for performing role of Single Point of Contact [SPOC] in the team and for the floor.As a Sr. Team Member, I demonstrated product expertise through regular up training, handling live card member calls and escalated calls to gain customer credibility.I participated in fortnightly alignment calls with U.S Support to discuss issues and sharing best practices.I conducted structured weekly team meetings to review metrics and trends in service delivery network.As a Sr. Customer Care Professional, I also conducted one on one weekly and monthly meeting with subordinates in the team. Have completed Six Sigma training with American Express. Am involved as an SME in an ongoing six sigma project.I was responsible for monitoring calls & give coaching and feedback to the subordinates within the team.I was responsible to maintain the deviation tracker & leave tracker of the team.I was associated with American Express - Asia Servicing design (e-learning) Team as a PEP candidate where I was cross trained by the expert graphic designers, best in the world, and by those who are on the panel of Macromedia. In that role I participate in live projects and cater to organizations internal online training needs.
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Telephone Customer Support - Master Technical AnalystSfa Electronics Jul 2005 - Mar 2006I was responsible to take inbound calls and help company's clients and customers in and across New Delhi. Handle their queries about the technical problems related to networking hardware provided by the company, if required. Was also responsible to assign and manage daily tasks of the Tech support staff.
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Tech SupportSfa Electronics Jan 2005 - Mar 2006
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Manager North India OperationsUnisystems India Jan 1998 - Jun 2005I was responsible of managing a team of Computer hardware and marketing Exec professionals.Was managing a team which was responsible of conducting company's business of providing Computer (Hardware & Software) solutions to schools, Banks, Export houses.In that role I got to enhance my leadership and decision making qualities. I became well versed with the scanning and imaging system also.
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Office Accounting - Customer Support Exec, Marketing Exec & ConsultantSynergy Software Ltd Jan 1997 - Jan 1998Started my career with Synergy Software's Ltd. (Year 1997) As a Customer support Exec. On the basis of my performance with in 6 months, I was promoted to perform the role of a marketing exec & consultant to the companies' customers (National Stock Ex brokers) across N. Delhi and NCR.In that role I learnt a lot about customer interaction and customer requirement analysis, I also learnt to work under very tight deadlines and to deliver high quality projects on time.Processes handled:Back office accounting, Returned Check processing.
Karandeep S Bhatia Skills
Karandeep S Bhatia Education Details
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Irca - International Register Of Certified AuditorsQuality Management -
Computer Systems -
Comp Systems -
Peoplecert International Ltd.Prince2 F&P
Frequently Asked Questions about Karandeep S Bhatia
What company does Karandeep S Bhatia work for?
Karandeep S Bhatia works for Accenture
What is Karandeep S Bhatia's role at the current company?
Karandeep S Bhatia's current role is Sr. Manager | Program management, Governance & Quality. Source to Pay, PRINCE2 F+P | Six Sigma GB | LA-ISO9001 | QMS.
What is Karandeep S Bhatia's email address?
Karandeep S Bhatia's email address is bh****@****ail.com
What schools did Karandeep S Bhatia attend?
Karandeep S Bhatia attended Irca - International Register Of Certified Auditors, Devi Ahilya Vishwavidyalaya, Kurukshetra University, Peoplecert International Ltd..
What skills is Karandeep S Bhatia known for?
Karandeep S Bhatia has skills like Team Management, Crm, Management, Training, Change Management, Bpo, Outsourcing, Business Process Improvement, Customer Relationship Management, Supply Chain, Service Delivery, Operations Management.
Who are Karandeep S Bhatia's colleagues?
Karandeep S Bhatia's colleagues are Gabriela Meiser, Sonia Darraz Sakali, Luciana Rodriguez Machado, Clarence Malapitan, Ece, Manisha Shaw, Saleem Mohammed, Zulqarnain Sabir.
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