Karandeep Singh Email & Phone Number

Los Angeles, Ca, Us

Worldwide, Oo

Worldwide, Oo

Thousand Oaks, Ca, Us

• Liaison with Corporate Affairs business team to understand its business priorities and cultivate business relationships to foster technology adoption.• Managed system implementation of salesforce-based calendar that enables business team to oversee ~5000 events annually and saves at least 50% of team’s manual efforts. Documented business requirements, mapped business processes, developed project plan and collaborated with cross-functional groups such as salesforce architects, business users, QA and engineers to deploy the calendar.• Configured security permissions for the calendar by leveraging profiles, permission sets, field level security; designed new record types, page layouts for the event object, and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.• Designed data visualizations in Tableau for the salesforce-based events calendar and helped business to take data driven decisions for planning new events.

Thousand Oaks, Ca, Us

• Worked in a fast-paced agile environment to transition legacy asset management platform and document approval platform to digital SaaS platforms such as Frontify, Veeva; project budget ranged from $400K to $600K; both platforms used extensively by over 4000 Amgen staff members daily.• Responsible for end-to-end project delivery from project initiation to launch; analyzed business processes, managed stakeholders, identified risks, resolved conflicts and provided reports to leadership.

Dublin 2, Ie

Project Lead for Citibank's Salesforce Project• Led a 35-member global team to implement and validate ~6000 user story points of business requirements for Citibank’s brand-new Salesforce platform, helping establish Citibank as the market leader in providing holistic customer service to its 200 million customers.• Responsible for end-to-end project delivery; analyzed business critical flows, consumer data flows, platform parameters, technical requirements; oversaw all reporting, leadership updates and risk identification.• Saved Citibank $50k annually by designing a cutting-edge framework to efficiently construct test scripts using Agile Requirements Designer (ARD) models which decreased the script creation time by 30%.• Worked on salesforce Financial Services Cloud (Wealth Management, Household, Financial Account), sales cloud (Leads, Accounts, Contacts, Opportunities) for the account opening business flow, and on the salesforce service cloud (Cases, Contact Center, case escalation rules, assignments rules)

Dublin 2, Ie

Project Lead for Citibank's Zelle Project• Supervised all different phases of project from planning till implementation and successfully accomplished integration of Zelle, a digital payments network, in Citibank’s mobile app. • Setup a mobile testing lab by implementing Eggplant Automation cloud platform. Enabled teams to trigger mobile transactions anytime by connecting remotely to the lab, and thus boosting team’s productivity by 15%.• Facilitated meetings between development, testing and business teams to prioritize the identified risks and devised strategies to reduce the time needed to fix defects to 24 hours from 48 hours.• Automated test cases, test suites for Regression Testing via TOSCA.• Created and assigned user stories/tasks via rational team concert.

Dublin 2, Ie

Onshore Coordinator for Citibank's Retail Go-to-Common project• Managed a team of 97 members to perform User Acceptance Testing of Eclipse platform, which integrated the code across multiple geographies and provided retail customers a consistent holistic view of their global accounts. • Incorporated innovative solution of parameterization and modularization to design script and saved 12% effort.

Dublin 2, Ie

Client - UnitedHeath Group• Within the first year of joining, worked with one of Accenture’s Diamond clients and successfully delivered results even when shuffled by the client between multiple projects of different nature. Designed assessment templates, and tested application interconnectivity, web services and FAX report types utilizing Autosys and SoapUI.• Promoted from Associate Software Engineer to Senior Engineer.• Reduced manual effort by 99% through implementation of process automation for output file validation.• Awarded Monetary Celebrating Performance recognition twice separately by Project Lead and Team Lead for “Driving for value added results”, “Building technical capabilities”, “Maximizing team’s performance” and “Anticipating and handling critical situations”.

Espoo, Southern Finland, Fi

• Developed a tool “Effort Log In” (using Visual Basic) which helped the manager easily review each employee’s work, and compare the planned and actual effort put by his team.• Prepared a detailed presentation on GSM and presented it to a team of 25

Master Of Business Administration - Mba

Masters, Logistics, Materials, And Supply Chain Management

Bachelor Of Technology - Btech, Information Technology

Senior Secondary, Pcm With Computers