Karan Kalra Email & Phone Number

New Delhi, Delhi, India

Delighted to have joined Tata nexarc, the newest venture of the Tata Group, as a Delivery Group Lead.Using digital tools & solutions delivered through our online platform www.tatanexarc.com, we help Micro, Small & Medium Enterprises (MSMEs) in India GROW their business, SOLVE their problems and OPTIMIZE their processes. Visit our website www.tatanexarc.com to explore our wide range of solutions and learn more about us.

New Delhi, Delhi, India

- Part of the Leadership Team at the Knowledge Services Global COE in India, providing high-end business & transformation services to the Teleperformance Group and to external clients.- Led the Enabling Services functions within the COE, comprising of Strategic Research, Marketing and Design Services. Also led cross-functional consulting engagements for key clients.

New Delhi, Delhi, India

- Part of the Leadership Team at Knowledge Services, the high-end transformation services arm of the Teleperformance Group, offering services like Strategic Research, Financial Modelling, Management Consulting, Process Excellence, Workforce Management, Analytics, Automation and AI.- Led the Strategic Research and Financial Modelling teams. Also led cross-functional consulting engagements for key clients.

Mumbai, London, Paris, New Delhi, San Francisco

Management Consultant with Capgemini Consulting (now Capgemini Invent), the strategy & transformation arm of the Capgemini Group, for nearly 10 years. Some noteworthy projects are listed below:

San Francisco, California, Usa

Served Bank of the West as the Transition Manager for the migration of 2 Commercial Banking teams and 2 HR teams from California to a more cost effective site in Arizona. Helped define & refine the transition methodology, managed the people, process & technology aspects of the migration, worked closely with the heads of various functions at the bank, and handled executive reporting for the leadership of the bank.All 4 migrations were completed successfully on time & successfully, and the new site in Arizona quickly became fully operational.

San Jose, California, Usa

Was the Project Manager for the launch of a new global IT Service Management (ITSM) platform for PayPal. Led the migration of PayPal's legacy IT ticketing system to the new ITSM platform. Once the new system was in place, served in the role of Program Manager and helped build the capabilities of the new system, including developing the Service Request Catalog and building integrations with other systems.Also helped establish IT Service Management processes throughout the company, in accordance with ITIL principles and the capabilities of the new ITSM platform.

San Jose, California, Usa

Was part of the Program Management Office helping Philips demerge its lighting business into a new company called Lumileds. Supported the HR function, focusing on payroll, and assisted with the completion of the HR demerger activities & deliverables. Worked closely with the Chief Strategy Officer, the Chief HR Officer, the Chief IT Officer, other demerger leaders and key vendors.The demerger was successful and the new company came into existence on April 1, 2015 with 8,500 employees across 32 countries.

San Francisco, California, Usa

Served as a Project Portfolio Manager for Gap Inc's Corporate IT division in San Francisco. The projects portfolio spanned 8 domains/ functional areas, ran over 100 projects every year, employed over 500 resources (employees + contractors), and had an annual spend of ~$300 million. Helped establish processes and governance for the management of the portfolio, and oversaw project delivery from a scope, schedule, resource & budget perspective.

Bengaluru, India

Led the reengineering of the Order-to-Cash processes at Mphasis, a fast growing Indian IT services company. Studied & documented the existing business processes, identified areas of improvement/ change and designed new processes that met the current & future business needs of the company.This highly successful project led to a follow-on systems implementation project for Capgemini.

Paris Area, France

Managed a large transformation program at Capgemini University, the apex learning body of the Capgemini Group, headquartered in France. Helped define the new organization structure and the new operating model for the University. Also helped set up and streamline offshore operations for the University at Capgemini’s HR Shared Services Center in India.

London, United Kingdom

Wrote the blueprint for the face-to-face channel of a new service being launched by the Learning & Skills Council (now the Skills Funding Agency), the UK government’s funding body for adult education. The blueprint laid the foundation for building a national face-to-face operation for the new service and articulated the necessary steps required to transition from the existing operation to the new service.

Mumbai, India

Worked with the entire leadership of Bureau Veritas India to study the sales organization & sales processes at the company. Laid out a transformation roadmap to boost the declining sales and address current & future business needs of the company.The project was completed successfully and on time. Several other opportunities / areas of improvement were identified during the project. The client stood as a reference for several future pursuits for Capgemini.

New Delhi, India

Led the migration of a specialized insurance business process for Aon from Chicago to Genpact's delivery center in New Delhi. Traveled to Chicago twice leading 2 separate teams of associates, learned & documented the process, and established the people-process-technology aspects of the outsourcing with the client. Once the transition was complete, managed the operations in India and grew the team from 6 FTEs to 16 in a period of 6 months – the fastest growth by any team at Genpact.

Hyderabad, India

Responsible for managing the 24x7 web navigation and technical support call center for Air Canada out of Genpact's offices in Hyderabad, India. The role involved hiring & training a team of associates to handle inbound calls from Air Canada's customers, ensuring that service levels were met, and collaborating with the client Operations Manager (based in Canada) to increase website usage.

New Delhi, India

Interned at Max Life Insurance (then Max New York Life) as part of my MBA program. Completed the IRDA Insurance Advisory Training Program to understand the fundamentals and workings of the life insurance industry in India. Cleared the exam with the highest score in the batch and worked as an agent-advisor with the company for a month to gain field experience.

New Delhi, India

Worked as a Summer Intern with the Sales department of Perfetti Van Melle India as part of my MBA program. Created a sales strategy and distribution model for intensifying rural sales coverage across 50 towns & villages in eastern U.P. This was done by physically travelling to those towns & villages, interacting with retailers & distributors in those areas, and making a qualitative & quantitative assessment of the market. My recommendations, including the distribution model proposed, were adopted by the company and led to a substantial increase in sales coverage & revenue.

New Delhi Area, India

Started my career with British Airways in 2001. As a member of the contactBA Global Support team, was responsible for recovery of lost revenue and providing support to the airline's global sales offices by manually servicing bookings that bounced off the airline's central reservation system (CRS). This role, though entry-level, gave me a good understanding of how a central reservation system, the heart of an airline, works in conjunction with sales offices and travel agents all over the world.During this period, British Airways also transitioned its CRS globally from the home-grown British Airways Business System to Amadeus. I was part of the core team leading this migration in India. Helped put together the transition handbook & training guides, and trained my colleagues on the new system.

New Delhi

Worked as a Summer Intern with the Marketing department of Gillette India during my BBA. Helped evaluate the impact of initial media activity on a new double-edged blade launched by Gillette India, paving the way for the subsequent advertising & marketing strategy for this product.Also facilitated the concept launch of a cross-promotion between two of Gillette India's products aimed at up-selling customers to the higher-value product. Based on the results of the concept launch, the cross-promotion was successfully launched in the market a couple of months later.

New Delhi, India

In the 2 months after I finished school but before I started college, I worked as a Telesales Consultant for The Gourmet Club, a loyalty program started to boost restaurant sales for Oberoi Hotels in India. I was one of the highest performers in the team and received a letter of appreciation for hardwork, reliability & team skills from the manager.

Pgdm (Mba)

Activities and Societies: 1. Member, Organising Committee - Parikrama, a walkathon organized by SCMHRD and Prithvi (an NGO) for generating.

Bachelor Of Business Studies, First Division

Activities and Societies: 1. Coordinator, Placement & Alumni Cell, College of Business Studies – Responsible for overseeing placements.

Commerce, Gold Medalist

Activities and Societies: House Captain. Attended school at Delhi Public School - East of Kailash and R.K. Puram branches - from 1985.