Karan Kapoor Email & Phone Number

Bengaluru, Karnataka, India

Leading the ZestMoney portfolio as part of DMI Finance.

Bengaluru, Karnataka, India

Growing the Personal Loans business to effectively monetise Zest's user base. The PL business is key to driving org level profitability & has quickly expanded to become the largest category by volume at Zest.Work with credit risk & product teams on top of funnel expansion & lead product diversification, sourcing & price optimization efforts. Designed & implemented product & sales strategies to maximize conversion.• Delivered 4x YoY growth in disbursals; 2x increase in revenue margin• Achieved category level profitability• Improved E2E conversion by 50%• Expanded the cross-sell base by 6x

Bengaluru, Karnataka, India

Zest established a network of 25000+ marquee & longtail merchants across four categories. My primary charter was to scale up the infrastructure to enable category teams manage & engage with this network effectively. In addition to this, set up an inside sales function that focussed on retargeting & PL sales campaigns.• Worked with vendor partners to establish a 200 member support & sales team• Improved merchant repeat rate by 70%• Drove development of merchant self serve products• Achieved 40% uptick in conversion via retargeting campaigns

Bengaluru, Karnataka, India

Mumbai, Maharashtra, India

As Cluster Head, managed OYO's Frontier business in Mumbai & Goa. This included OYO Homes & marquee brands of OYO Hotels with a combined portfolio of over 3000 rooms. Part of the core team that led the effort of restructuring & transforming the business in West India post COVID. Undertook multiple initiatives in the region to manage & minimize the impact on people & business.

Mumbai, Maharashtra, India

As Stock Head, managed the business of OYO's self operated portfolio in Mumbai, consisting of 4 products - Townhouse, Collection O, SilverKey & Flagship, and spanning over 1200 rooms.Led a diverse team of 200+ & engaged with multiple stakeholders - asset partners, vendors & internal teams to strengthen the business in the region. Focussed on expanding revenue channels, optimising pricing & building operational capabilities to achieve unit level profitability while delivering superior customer experience.• Scaled GMV run-rate by 60%, Contribution Margin by 150%• Improved RevPAR (Revenue per Available Room) by 10%• Reduced opex by 27% & capex by 3%

Mumbai, Maharashtra, India

Headed pan India operations of Practo's Mid Market BU - ~200 enterprise accounts across India & ~400 Practo Prime accounts (xx Cr. ARR) . Led the regional & central business operations & support teams and drove engagement & renewals.In this role, had the opportunity to execute the GTM of Practo Prime, the primary monetization lever for the platform. Drove strategic initiatives - set up an inside sales function & piloted Practo Concierge.

Mumbai, Maharashtra, India

Led Practo’s Enterprise Operations in the West Zone. The enterprise SaaS was developed for large & mid-market hospitals to streamline their OPD operations, manage doctor schedules & ensure superior patient experience. Responsible for market development & retention through active client engagement. Delivered quick SaaS deployment, worked with healthcare providers to optimize their workflows & drove product strategy. Mined accounts for upselling/cross-selling opportunities & closely engaged with client leadership for deal closure.

Gurugram, Haryana, India

End-to-end management of construction activities of a 28-storey residential tower with 133 luxury apartments, for IREO Pvt. Ltd., a Gurgaon based real estate developer.

Post Graduate Programme In Management

Bachelor'S Degree, Civil Engineering

High School