I spearhead the growth of Nearbuy's business, leveraging my expertise in program management and strategic growth initiatives. Previously, I have worked on a launching loyalty program pilot and have worked on scaling Cashback Points as an incentive program in Paytm. I had completed my MBA from IIM Kozhikode, ranking amongst the top 4 percentile of the batch, and was the merit scholarship. Previously, I had interned at Airtel as a Product Manager, optimizing search on the Xstream app. Before that, I worked at Optum Global Solutions (UnitedHealth Group) as a business analyst developing prediction models for our contact center.I have a solid foundation in program management, growth, and analytics and a passion for driving results. Outside of work, I keep myself physically fit by engaging in sports and creative by playing guitar and reading books.
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Central Operations ManagerUberDelhi, India -
Senior ManagerPaytm Jul 2024 - PresentNoida, Uttar Pradesh, India- Managing growth of nearbuy.com to drive up GMV, transactions, and users- Increasing organic and inorganic traffic of nearbuy.com by collaborating with a marketing agency- Managing storefront merchandising to ensure an increase in conversion- Responsible for user communication campaigns through push notifications, SMS, emails and WhatsApp- Created user funnels on CleverTap to identify drop-offs and plan interventions- Launched monthly marketing campaigns by collaborating with the sales team -
Executive ManagerPaytm Apr 2022 - Jun 2024Noida, Uttar Pradesh, India- Working on Paytm's loyalty program campaign structure and launch- Managing limited inventory deals launch, growth and supply- Coordinating with internal businesses to launch redemption offers for loyalty users- Ensuring seamless user communication on and off-app for loyalty program- Coordinated with the product team for new feature development- Launched Paytm Jackpot and working on its growth through various channels- Worked on the growth of the Points redemption catalog with the supply team
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Program ManagerPaytm Jun 2021 - Mar 2022Noida, Uttar Pradesh, India- Worked on Paytm's loyalty program - Cashback Points- Built a structure points issuance plan by working with Paytm categories to gratify users- Streamlined SOPs for new categories to launch gratification through Points- Launched customer education blog and videos to inform customers about the uses of Cashback Points
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Young Leader Summer InternAirtel Apr 2020 - Jun 2020Gurgaon, HaryanaProduct Management Intern - Optimizing Search on Airtel Xstream app- Achieved 1.17% increase in cumulative search consumption score by conducting A/B Tests on 3 parameters- Benchmarked search functionality across 9 OTT apps and recommended product improvements in Xstream app- Conducted root-cause analysis for decline in trending and voice search score on Tableau reporting dashboard - Optimized app content by identifying top search keywords for content not listed on featured page of the app- Ideated new search page and designed wireframes by developing new user-flows and use-cases across search page -
Business AnalystUnitedhealth Group Jun 2018 - Jun 2019Noida Area, India**Conversation Manager Analytics- Engaged with stakeholders to map the customer journey and synergize data flow through the contact center- Linked caller data across legacy databases for multiple LOBs and identified intervention opportunities- Developed Monthly Business Review on Tableau to track campaign effectiveness and capability performance- Developed and analyzed KPIs to improve the performance of existing capabilities by 2% through actionable insights- Delivered a Repeat call prediction model for contact center with an accuracy of 78%** IVR- Engaged with multiple stakeholders to understand and map caller journey through IVR- Designed and analyzed KPIs to track the performance of capability- Developed Monthly Business Review on Tableau to present capability performance to various stakeholders
Karan Kohli Education Details
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3.697/4.333 -
Cgpa - 8.53/10
Frequently Asked Questions about Karan Kohli
What company does Karan Kohli work for?
Karan Kohli works for Uber
What is Karan Kohli's role at the current company?
Karan Kohli's current role is Central Operations Manager.
What schools did Karan Kohli attend?
Karan Kohli attended Indian Institute Of Management, Kozhikode, Delhi Technological University (Formerly Dce).
Who are Karan Kohli's colleagues?
Karan Kohli's colleagues are Michel Silva Mendes, Melissa Pappalardo, Patrick Masih, Lorenzo Molina, Cesar Santos, Sandeep Kumar, José Vitor Amaral.
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