Karan Kumar Email & Phone Number

As an experienced business analyst with over a year of expertise, complemented by more than three years in customer service roles, I bring a robust blend of analytical and customer-centric skills to the table. At Teleperformance, I worked with high-profile clients like Mercedes-Benz and AO Smith, where I prepared original budgets, conducted variance analysis, and provided valuable insights to leadership teams. My efforts resulted in a 15% increase in revenue and a 10% reduction in operational costs, showcasing my ability to drive business growth through data-driven decision-making.I have completed my Business Analysis and Process Management program with honours from Sheridan College and am currently pursuing project management at Humber College. During my capstone project at Sheridan, I led a team in designing and implementing innovative business process improvements for KnowQuest, demonstrating my proficiency in applying project management tools effectively. This project resulted in a 20% improvement in process efficiency and a 15% increase in customer satisfaction.In addition to my academic and professional achievements, I have a strong background in extracurricular activities, including representing my state in the School National Games and leading the sports team at the Delhi University Athletics Meet. These experiences have instilled in me the values of teamwork, dedication, and leadership, which I bring to every endeavour.I am actively seeking opportunities as a project coordinator, project analyst, or project assistant. I am eager to leverage my analytical skills, project management knowledge, and customer service experience to contribute to the success of dynamic and forward-thinking organizations.