Overseas Education Support
Current● Manage inbound and outbound queries from students regarding studying abroad.● Maintain and update records in CRM software on a daily basis.● Utilize multi-channel communication tools such as Email and WhatsApp for student follow-ups.● Assist in calling for university fairs or events to promote study abroad programs.● Conduct call audits to ensure quality standards are met, collaborating with the learning and development team.● Train new team members on processes and products related to study abroad advising.