Karan Gill Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Developed and executed a comprehensive employer branding strategy to drive recruitment efforts, increase brand awareness, and create a compelling employer value proposition, leading to enhanced candidate and volunteer.
• Conducted research on potential grant opportunities to secure financial support for key programs and initiatives
• Strategized with executive leadership to develop and execute short and long-term strategic plans

Vancouver, British Columbia, Canada

• Led cross-functional collaboration to streamline user experience, utilizing data analytics to reduce customer inquiries by 66%, leading to a more efficient support process and a better user experience
• Onboarded and trained a team of volunteers and managed their workload distribution and engagement as the organization expanded
• Developed new training and orientation materials for team members while also leading monthly team meetings, 1:1 check-ins, and coaching sessions

Vancouver, British Columbia, Canada

• Assisted users and members of the community with their inquiries regarding website usage, account issues, volunteering, and other questions via email and social media platforms as the sole Customer Service.
• Developed the customer service strategy and communication tools, resulting in a 30% increase in customer satisfaction
• Recommended and implemented new strategies for handling customer needs based on customer feedback and analytics to continuously improve user experience

• Developed and executed strategic marketing plans, producing high-quality promotional materials including brochures, email newsletters, and social media content to enhance brand visibility and engagement
• Managed a newsletter with 250 subscribers, achieving strong engagement with a 40% open rate and notable click-through performance, driving higher engagement and supporting lead-generation efforts
• Monitored and analyzed the performance of marketing campaigns using analytics tools and provided detailed reports that informed data-driven strategy adjustments
• Recipient of the Access to Global Learning Award, fully funding my internship and enabling the opportunity to gain hands-on experience in international marketing

Richmond, British Columbia, Canada

• Consistently received positive feedback for delivering exceptional customer service by actively engaging with customers, understanding their needs, and sharing information about products, culture, and the community
• Played a key role in the store's success by surpassing individual sales goals and participating in team sales initiatives

Burnaby, British Columbia, Canada

• Provided strong customer service and exceeded monthly sales goals by 120%
• Demonstrated leadership skills by training and mentoring new CEAs
• Maintained in-depth knowledge of bank products, services, and practices

Vancouver, British Columbia, Canada

• Exceeded sales targets by 150% on average each month, consistently ranking as a top performer within the team
• Upheld risk and compliance processes and policies to ensure the safeguarding of customers’ assets and privacy
• Managed administrative functions, including maintaining customer records, organizing files, and preparing necessary documentation to streamline loan processing and support vehicle financing applications

Bachelor Of Business Administration - Bba, Marketing, 3.8/4.33, With Distinction

Activities and Societies: Peer Mentor, KPU Case Analysis Network, KPU Marketing Association, Orientation Leader, KPU Pride Society

Education record