• Developed and executed a comprehensive employer branding strategy to drive recruitment efforts, increase brand awareness, and create a compelling employer value proposition, leading to enhanced candidate and volunteer engagement• Conducted research on potential grant opportunities to secure financial support for key programs and initiatives• Strategized with executive leadership to develop and execute short and long-term strategic plans

• Led cross-functional collaboration to streamline user experience, utilizing data analytics to reduce customer inquiries by 66%, leading to a more efficient support process and a better user experience• Onboarded and trained a team of volunteers and managed their workload distribution and engagement as the organization expanded • Developed new training and orientation materials for team members while also leading monthly team meetings, 1:1 check-ins, and coaching sessions

• Assisted users and members of the community with their inquiries regarding website usage, account issues, volunteering, and other questions via email and social media platforms as the sole Customer Service Representative for the organization• Developed the customer service strategy and communication tools, resulting in a 30% increase in customer satisfaction• Recommended and implemented new strategies for handling customer needs based on customer feedback and analytics to continuously improve user experience

• Developed and executed strategic marketing plans, producing high-quality promotional materials including brochures, email newsletters, and social media content to enhance brand visibility and engagement• Managed a newsletter with 250 subscribers, achieving strong engagement with a 40% open rate and notable click-through performance, driving higher engagement and supporting lead-generation efforts• Monitored and analyzed the performance of marketing campaigns using analytics tools and provided detailed reports that informed data-driven strategy adjustments• Recipient of the Access to Global Learning Award, fully funding my internship and enabling the opportunity to gain hands-on experience in international marketing

• Consistently received positive feedback for delivering exceptional customer service by actively engaging with customers, understanding their needs, and sharing information about products, culture, and the community• Played a key role in the store's success by surpassing individual sales goals and participating in team sales initiatives

• Provided strong customer service and exceeded monthly sales goals by 120%• Demonstrated leadership skills by training and mentoring new CEAs• Maintained in-depth knowledge of bank products, services, and practices

• Exceeded sales targets by 150% on average each month, consistently ranking as a top performer within the team• Upheld risk and compliance processes and policies to ensure the safeguarding of customers’ assets and privacy• Managed administrative functions, including maintaining customer records, organizing files, and preparing necessary documentation to streamline loan processing and support vehicle financing applications