Karan Singh Email & Phone Number

Washington, DC, US

Corpus Christi, Texas, US

Frederick, Maryland, US

• Created deal registrations through Palo Alto Networks partner portal and processed orders for PA410 and PA440 series firewalls.
• Collaborated and installed Cortex XDR endpoint threat detection and Global Protect VPN on user systems to ensure system security.
• Managed firewall renewal licenses to ensure continuous network security and utilized HubSpot CRM to manage client information and assess security needs.
• Oversaw Palo Alto’s Cortex XDR gateway console for hundreds of users and initiated endpoint scans to notify users of system breaches.

• Accurately logged and documented business procedures regarding contract agreements for 100+ clients
• Consulted with cross-functional teams to implement system upgrades
• Assisted in the maintenance and management of business operations
• Created comprehensive documentation to facilitate knowledge sharing and enable self-help resources for clients such as price quotes, breakdowns, and FAQ’s.

St. Louis, Missouri, US

• Provided quality data assurance for hundreds of client profiles through Citrix Profile Management
• Proficient in handling Enterprise technology systems and ensured that client requests were accurately documented
• Completed data entries and created detailed tickets through eCARS and ARMS user interface systems
• Learned all aspects of the Enterprise Business Model (ie; Fleet Management, Profitability, Logistics, etc)

• Executed data migration and data entry between various online platforms (ie. in house CRM database, Classic, Palace)
• Operated CRM system to efficiently create and handle hundreds of bookings/reservations for large scale events (200-300 clients).
• Consolidated and managed a detailed database containing client information and specific user requests.
• Took client payments and generated invoices through CRM database while overseeing issues (e.g. upgrades, price adjustments) raised by clients to ensure their expectations were adequately met.

• ICQA: Processed incoming requests for 1,000+ orders and ensured that items were accurately documented and logged
• Conducted inventory control to assure that inventory was accurately quantified and logistics matched AFT (Amazon Fulfillment Technology)

Atlanta, GA, US

• Managed front desk and provided exceptional in person/over the phone customer service.
• Oversaw incoming shipments and creation of accurate labeling for package delivery.
• Assisted customers with assistance in copying, printing, scanning, and faxing documents.