Karan Thaker Email and Phone Number
Karan Thaker work email
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Karan Thaker personal email
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Karan Thaker, CCXP, XMP, and CSM.You know how change is constant in the world we live in? I help businesses become stickier with their customers and employees by bringing different departments closer together in building our products and services and uniting actions across all those departments to tackle change better - from exploring new opportunities to executing and measuring our performance against those opportunities.More specifically, I build and operationalize end-to-end CX programs and practices such as Design Strategy and Service Design in the wider Customer Experience, Marketing and Product Management landscape. I have spent over a decade working with and within enabling functions like Product, Design, Engineering, and Research as well as operating functions like Marketing, Sales, Service, Finance and Legal.I coach both craft and careers.Business functions of interest: Customer Experience, Experience Management, Design Strategy, Service Design, Journey Management, Product Management, Marketing
Iron Mountain
View- Website:
- ironmountain.com
- Employees:
- 22275
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Senior Manager, Customer Experience (Strategy, Insights And Journey Design)Iron MountainToronto, On, Ca
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Us Regional Leadership CouncilCustomer Experience Professionals Association (Cxpa) Feb 2024 - PresentMinneapolis, Minnesota, UsThe Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience professionals and organizational best practices. It provides CX professionals with educational and networking opportunities to help them succeed and facilitates the industry-wide advancement of the discipline of customer experience through the globally recognized Certified Customer Experience Professional (CCXP). -
MemberCustomer Experience Professionals Association (Cxpa) Feb 2022 - PresentMinneapolis, Minnesota, Us
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Founder And PrincipalMultiple Dec 2021 - PresentI help businesses sense and respond to change better, by introducing CX practices to create nurturing conditions within the organization for turning consumer insight into compelling products and experiences in the market. -
Customer Experience & Design StrategyNorthwestern Mutual Apr 2022 - Jul 2024Milwaukee, Wi, UsAs CX Practice Lead for Design Strategy at NM, I led experience strategy, journey management, journey design, service design, UX/UI design efforts for our Insurance and Investment products. I supported both long-term strategic planning as well as near-term tactical execution efforts.Ultimately, I was responsible for demonstrating and nurturing XM and CX competencies of the organization, partnering closely with Marketing, Distribution, Design, Content, Research, Product Management, Service, Finance and Compliance functions. -
Cx Strategy & Service DesignSun Life Jun 2019 - Dec 2021OoWorked in a CX practice advisory role to establish the foundations of experience strategy and journey design work in the Canadian CXO. I led efforts to bring Sun Life CX ambitions to reality by synthesizing data-driven change aspirations with cross-functional partners, consumer and market insight, and a service design operating model, ultimately influencing strategy planning and execution efforts. -
Services EnablementCeridian May 2016 - Jun 2019Minneapolis, Mn, UsLed efforts to help consulting teams and customers realize Ceridian’s value proposition by weaving front stage and back stage operations into a cohesive customer experience, improving growth metrics and customer delight. -
Managed ServicesCeridian Jul 2013 - May 2016Minneapolis, Mn, UsSolid reputation for systemic design thinking to uncover the true nature of customer challenges and build scalable solutions on consulting projects.
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Software EngineerIntuit May 2012 - Aug 2012Mountain View, California, UsInternship - Worked in a Release Engineering capacity within the TurboTax DevOps team, focusing on improved user engagement by automating the deployment of TurboTax Desktop products across multiple code repositories based on a user-defined schedule. -
Software EngineerIntuit Jun 2011 - Sep 2011Mountain View, California, UsInternship - Worked in the Business Operations team focused on monitoring release cycles of TurboTax products by building features in internal tools that improve business continuity.
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Commuter AssistantDrexel University Sep 2009 - Mar 2011Philadelphia, Pa, UsOrganized on-campus events primarily targeted at commuter and transfer students, and served as the primary contact for campus services for 110 incoming students -
Information Security AnalystBristol-Myers Squibb Apr 2010 - Sep 2010Lawrence Township, Nj, Us
Karan Thaker Skills
Karan Thaker Education Details
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Temple UniversityComputer And Information Science -
Harvard Business School OnlineManagement Certificate
Frequently Asked Questions about Karan Thaker
What company does Karan Thaker work for?
Karan Thaker works for Iron Mountain
What is Karan Thaker's role at the current company?
Karan Thaker's current role is Senior Manager, Customer Experience (Strategy, Insights and Journey Design).
What is Karan Thaker's email address?
Karan Thaker's email address is ka****@****ook.com
What schools did Karan Thaker attend?
Karan Thaker attended Temple University, Harvard Business School Online.
What are some of Karan Thaker's interests?
Karan Thaker has interest in Skiing, Bmw Motorsport, Skydiving, Airplane Flying, Tennis, Travel.
What skills is Karan Thaker known for?
Karan Thaker has skills like Jms, Os X, Git, Windows, National Honor Society, Concentrations, Visual Studio, Students, Microsoft Technologies, Jenkins, Experience Design, Agile Methodologies.
Who are Karan Thaker's colleagues?
Karan Thaker's colleagues are Nathan Smith, Vinny Lapiana, Thom Whittemore, Deborah Wood, Jeff Garner, Maria Eliane Silva, Quinton Robinson.
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