Karan Thangarajan Email & Phone Number

436 Johnston St, Abbotsford VIC 3067

- Maintain positive relationships with key stakeholders in the allocated Managed Service Customers and internal teams- Provide support to the operational teams in relations to assigned Managed Services Customer operational queries.- Act as a point of escalation during business hours and after hours for my allocated customers.- Act as a major incident.

Melbourne, Australia

 Work with project teams to onboard new customers to the directory platforms and ensure other project requirements are met in a timely manner. Perform proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet projects and user demands. Develop, maintain and perform operational procedures and ensure.

Melbourne, Australia

- Providing support directly to our external clients;- Rolling out new and upgrades to client networks including Microsoft technologies, virtualisation, unified communications;- Assisting with support in Data Center environment including blade servers, SANs, Virtualisation technologies;- Provide recommendations on network design and upgrades.

 Analysed, designed, installed and maintained network infrastructure solutions; Documented of network designs and configurations as part of a detailed audit compliance requirement; Interfaced with multiple stake holders on a daily basis to provide system stability, security solutions and detailed network guidance and support; Maintained a highly.

• Managed Windows 2000/2003 Server, Active Directory/Windows 2000/XP Professional client network environment & troubleshooting PC hardware/network systems functionality & issues;
• Ensured data security: established & maintained security settings for files & file sharing, regular data back-up & virus protection;
• Prepared & maintained ICT documents & guidelines;
• Supervised guidelines for ICT procurement process from start to finish.