Karan Thangarajan Email & Phone Number

436 Johnston St, Abbotsford Vic 3067

- Maintain positive relationships with key stakeholders in the allocated Managed Service Customers and internal teams- Provide support to the operational teams in relations to assigned Managed Services Customer operational queries.- Act as a point of escalation during business hours and after hours for my allocated customers.- Act as a major incident manager during P1’s for my allocated customers- Drive and own customer governance meetings including weekly, monthly and strategic… Show more - Maintain positive relationships with key stakeholders in the allocated Managed Service Customers and internal teams- Provide support to the operational teams in relations to assigned Managed Services Customer operational queries.- Act as a point of escalation during business hours and after hours for my allocated customers.- Act as a major incident manager during P1’s for my allocated customers- Drive and own customer governance meetings including weekly, monthly and strategic - Assist the commercial team in gathering client requirements for pre-sales opportunities- Provide recommendations to customers and sales staff for improvements in systems infrastructure configuration and deliverables.- Conduct monthly reporting for all assigned Managed Services Customers within SLA- Working with the onboarding team to identify gaps before new customers enter Managed Services- Create and maintain operational documentation and knowledgebase (KB) articles.- Own operational engagement for my assigned Managed Services Customers- Maintain risk registers for my assigned Managed Services Customers - Project management for delivery of projects that fall outside of the remit for Professional Services team- Strategic engagement with assigned Managed Service Customers to align the org correctly with clients short, medium- and long-term objectives- Continual improvement planning- Process improvements across my assigned Managed Services Customers- Maintain the prioritization matrix for assigned Managed Services Customers - Responsible for the transition of new services into operations- Ensure regulatory compliance is maintained by all staff working on my assigned Managed Services Customers- Follow change management processes as required for assigned Managed Services Customers- Assist in the identification of problems within my customers' environments by reviewing ticketing system data Show less

Melbourne, Australia

 Work with project teams to onboard new customers to the directory platforms and ensure other project requirements are met in a timely manner. Perform proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet projects and user demands. Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages Ability to identify, suggest… Show more  Work with project teams to onboard new customers to the directory platforms and ensure other project requirements are met in a timely manner. Perform proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet projects and user demands. Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages Ability to identify, suggest service improvements and innovate production environments and assess threats and vulnerabilities in the networks and systems environments in order to reduce risk Provide advice and recommendation to project teams on opportunities for service improvement Ability to take initiative and look for opportunities in the Change and Event management processes to ensure improvement of these processes and maintain compliance towards the Department's methodologies Prepare reports that document the various performance characteristics of the information technology service delivery that relate to technical issues Show less

Melbourne, Australia

- Providing support directly to our external clients;- Rolling out new and upgrades to client networks including Microsoft technologies, virtualisation, unified communications;- Assisting with support in Data Center environment including blade servers, SANs, Virtualisation technologies;- Provide recommendations on network design and upgrades.

 Analysed, designed, installed and maintained network infrastructure solutions; Documented of network designs and configurations as part of a detailed audit compliance requirement; Interfaced with multiple stake holders on a daily basis to provide system stability, security solutions and detailed network guidance and support; Maintained a highly reliable internet and extranet environment; Deployed repeatable network systems, security solutions and created innovative network… Show more  Analysed, designed, installed and maintained network infrastructure solutions; Documented of network designs and configurations as part of a detailed audit compliance requirement; Interfaced with multiple stake holders on a daily basis to provide system stability, security solutions and detailed network guidance and support; Maintained a highly reliable internet and extranet environment; Deployed repeatable network systems, security solutions and created innovative network security solutions to meet new demands; Assisted the LAN/WAN network design and operations teams on complex troubleshooting exercises; Prepared disaster recovery plans and managed hardware and software for local and wide area networks as well as voice/data communications equipment and cabling systems; Delivered workshop and seminar on network security systems, Cisco router and switch configuration, RAID server installation and configuration. Show less

• Managed Windows 2000/2003 Server, Active Directory/Windows 2000/XP Professional client network environment & troubleshooting PC hardware/network systems functionality & issues;• Ensured data security: established & maintained security settings for files & file sharing, regular data back-up & virus protection;• Prepared & maintained ICT documents & guidelines;• Supervised guidelines for ICT procurement process from start to finish.