- Effectively led and mentored a team of 15 gamemasters (escape room staff), ensuring exceptional customer experiences through clear instructions, feedback, and fostering a positive team environment.- Directed operations, contributing to weekly foot traffic of 1,600-2,400 visitors and maintaining a consistent 4.9-star rating on Google Reviews.- Streamlined procedures with digital waivers, reducing administrative time and enhancing customer experience.- Acted as liaison between frontline staff and management, facilitating communication and alignment with company goals.

- Lead engaging and interactive escape room experiences, ensuring participants have an enjoyable and challenging time.- Provide excellent customer service by guiding teams, offering hints, and maintaining a positive and energetic atmosphere.- Collaborate with colleagues to develop new puzzle designs, storylines, and room concepts, contributing to the evolution of our escape room offerings.- Quickly adapt to unexpected situations and troubleshoot technical issues to ensure smooth gameplay.- Collect and analyze customer feedback, using insights to continually enhance the escape room experience.

- Assisted CBC Calgary's communications and marketing team with event logistics, including set-up and tear-down, during promotional activations.- Forged relationships and hosted a fun, inclusive atmosphere at community outreach events while maintaining the integrity of the CBC brand.- Collected and submitted engaging photographs and social media content from community events.- Represented CBC Calgary at various community events and live broadcasts of CBC radio and television shows.

- Data Analystics: Leverage data analytics tools to track payment patterns, predict delinquency risks, and optimize collection strategies by identifying key metrics that influence customer payment behavior.- Manage overdue subscriptions: Reach out to customers to recover unpaid subscriptions.- Optimize payment plans: Tailor recovery strategies to customer needs.- Monitor account health: Regularly assess and address delinquent accounts.- Customer success support: Guide customers on payment solutions.- Accurate recordkeeping: Track all interactions and payment agreements in the CRM.- Cross-team collaboration: Partner with Customer Success and Billing teams on escalations.- Compliance adherence: Ensure all actions meet industry standards and regulations.- Data-driven reporting: Provide insights on recovery rates and account trends.

- Completed an outstanding 80-hour training program that provided a fundamental understanding of the financial industry and learnt how to use 15 integrated software-tools including Netskope, Zendesk, Whimsical, Lighthouse and Slack to streamline business operations.Efficiently troubleshooted an average of 22 customer issues per day, addressed bugs, and resolving product-related challenges in real-time.- Collaborated with cross-functional teams including Fraud-Operations, Cyber-Security, Risk and Compliance, Data and IT to identify and mitigate potential security threats and fraudulent activities.

I have the following responsibilities as a Walmart Merchandising Associate:• Actively replenish merchandise to guarantee product availability and provide customer satisfaction• Complete shelf capacity errors, complete price changes and ensure modular integrity across the store• Ensuring proper fixtures, supplies and tools are used to complete necessary tasks• Contributing to a safe, clean, and hazard-free work environment through adherence to Company policy and procedures and completion of safety sweep logs and ensuring displays and fixtures are secure

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise, and making purchase decisions, resolving customer issues, and referring concerns where appropriate.• Maintained visually appealing and effective displays for the entire store• Working recovery merchandise from the Customer Service desk and other areas of the store. .• Communicating with other associates to ensure floor coverage is maintained.

• Developed and enhanced functionality of the company’s service (a dating/matrimonial website) by designing JavaScript Alerts for different webpages.• Developed a responsive and interactive Login Page with Validations using JavaScript and Bootstrap.• Utilized Bootstrap, HTML, CSS, and JavaScript to improve browser compatibility and mobile responsiveness. • Worked with a senior developer to write code for middleware in Java Programming Language• Worked on website backend in SQL using Oracle Database• Created UML Diagrams for existing webpages

• As an ambassador for the University of Calgary, demonstrating friendly and professional conduct• Contacted and engaged with University of Calgary alumni and donors over the phone to inform them of university developments, initiatives, events of interest, and alumni benefits• Verifying alumni records and communication preferences to ensure that the university has up-to-date contact information in their database with extreme confidentiality• Made a clear, strong case for philanthropic support to inspire giving to the university• Responded to questions and/or concerns of alumni in a tactful and sensitive manner

• Planned and organized events for students to enrich their experience staying at the University of Calgary Residence Buildings• Maintained consistent communication with Community Advisors to brainstorm ideas for events and ensure that the students living in residence live in a safe and healthy environment• Organized large collective events by coordinating and collaborating with other Student Representatives and Community Advisors