Karan Vyas Email & Phone Number

British Columbia, Canada

Burnaby, British Columbia, Canada

Halifax, Nova Scotia, Canada

TCP/IP

Halifax, Nova Scotia, Canada

• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.• Contributes to creation of support documentation.• Systematically interprets user problems and identifies solutions and possible side effects.• Uses experience to address user problems and interrogates database for potential solutions.• Escalates complex or unresolved incidents.• Records and tracks issues from outset to conclusion.• During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.• Maintains records, informs users about the process and advises relevant persons of actions taken.

Surat, Gujarat, India

Worked as a Technical Sales Executive in SSM InfoTech Pvt. Ltd. for almost over a year wherein I visited various Industrial sites and comprehended the requirement of customer comprehensively. Based on that, I also made proposal with the detailed description of all the technical and commercial aspects. I was in the Wonderware department, software owned by AVEVA and we were the official distributor of this particular license across India.

Vishakhapatnam, Andhra Pradesh, India

Masters Of Engineering In Internetworking, Information Technology

Btech - Bachelor Of Technology, Electrical Engineering