Kara O'Toole's Location
Greater Boston, United States, United States
Kara O'Toole's Contact Details
Kara O'Toole work email
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Kara O'Toole personal email
n/a
About Kara O'Toole
Senior Executive with over 25 years of executive management, operations, customer service, sales, marketing and finance experience in fast-paced environments demanding finely tuned technical, organizational and problem solving skills. Goal-oriented leader with strong leadership, team building, project management, remote employee management, communication and analytical skills. Proven ability to drive P&L results through decision making and clear strategy while focused on customer satisfaction.
Kara O'Toole Work Experience Details
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Principal, ConsultantKo ConsultingUnited States -
Chief Operating OfficerStep Up Tutoring 2020 - PresentLos Angeles, Ca, UsDevelop operating budget, key performance metrics and individual performer’s goals to align to business initiatives. Support scaling of hiring, training and on boarding process for hiring of over 4,000 volunteer tutors. Foster strategic partnerships with over 20 organizations to support the recruitment of volunteers. -
Principal, ConsultantSegment Management Jul 2015 - PresentBusiness, Marketing, Sales and Operations ConsultingBuilt strategic business plans related to call center implementations and business development. Trained management on successful management techniques. Created and enhanced job descriptions and key performance indicators for entire 30-person organization aligning responsibilities across all levels. Provided short-term and ongoing marketing consultation focused on ecommerce. Implemented key metric reporting.
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Business Development And OperationsStudypoint And Prepnow 2020 - 2020Boston, Massachusetts, UsLaunched and managed new lead channel (Virtual Practice Test program) resulting in 1,000 new leads monthly accounting for 5% of revenue. Streamlined process to execute over 75 SAT, ACT and PSAT practice tests conducted virtually to more than 2,500 students. Lead business development efforts focused on school partnerships . -
Vp OperationsCollegevine Nov 2017 - 2019UsCollegeVine is a rapidly growing series-B funded edtech startup dedicated to leveling the playing field of college admissions. The mission of CollegeVine is to assists students to make the most out of their high school experience, consider different career paths, and build competitive college admissions profiles. Our program is delivered by near peer mentors who provide coaching to students in Grades 9-12. Lead operations team consisting of service delivery, hiring and training and client success during period of 3x growth. Hired, trained and supported over 700+ remote consultants. Implemented performance management system and overhauled training materials and process resulting in NPS improvements over 50+ points. -
President/Ceo Overseas Adventure TravelGrand Circle Corporation Jul 2014 - Jul 2015Boston, Ma, UsIncreased revenue by more than 15% resulting in over $350M of revenue with over 40 products while reducing acquisition costs by 10%. Successfully launched 7 new products annually. Lead Brand Marketing team that changed focus from mass marketing to relationship marketing highly focused on digital engagement. Responsible for leading corporate wide teams in the Contact Center, Technology, Marketing and Email Operations, Finance and Creative. Member of Executive Team. -
Chief Operating OfficerGrand Circle Corporation Aug 2012 - Jun 2014Boston, Ma, UsCreated and implemented marketing efforts based on traveler behavior to reduce wasted contacts and better communicate with travelers based on their marketing preferences and personalization. Transformed Project Management teams to use Agile or Waterfall vs. traditional project management approaches to better serve the needs of the business and reduce project implementation time by 20%. Lead analytics team to lay out 5 year strategic plan leading to 1st year increase in growth of referral business of more that 30%. Maintained call center costs during growth of $100M in revenue. Member of Executive Team.
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Executive Vice President Sales, Customer Service And OperationsGrand Circle Corporation Jul 2009 - Jul 2012Boston, Ma, UsDeveloped new management team within the Contact Center while maintaining customer satisfaction scores of over 90% across all functions. Implemented leadership development programs within the Contact Center to reduce attrition, increase sales call conversion and reduce new hire productivity. Created technology road map and team to enable the company transition from a legacy based environment.
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Senior Vice President Of Call Center, Analysis And ReportingGrand Circle Corporation Mar 2007 - Jul 2009Boston, Ma, UsResponsible for 350+ seat contact center. Transformed approach to focus first on customer satisfaction improving customer ratings from 70% to over 90%. Improved call conversion rates by 10%. Implemented cross function training program to better service travelers and move towards one call resolution. Increased up sell penetrations of over 60%. Managed day to day operations of the entire contact center including improvement of email contact response times from 48 hours to 24 hours.
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Vice President Front End Acquisition Cost Planning And ReportingGrand Circle Corporation Mar 2006 - Mar 2007Boston, Ma, UsFinancial business partner for Executive leadership to identify key operating opportunities and recommend process improvements. Liaison to Executive Team to report weekly on Contact Center results and actions that focus on the impact to bottom line P&L. Identify households to contact via outbound calling based on Net Profit opportunity. Teamed with IT to develop data warehouse for single source and real-time reporting. Managed a team of 5 associates as well as partnering with IT to deliver all Contact Center reporting and workflows. Maintain consistency of key metrics and develop reporting based on department and Executive needs. Maintain forecast of all Contact Center activity to determine staffing and G&A needs. Develop commission plans to drive key result area tied to annual corporate plan at a product and customer segment level.
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Vice President Marketing And Financial Planning And AnalysisGrand Circle Corporation May 2004 - Mar 2006Boston, Ma, UsOversee financial planning process for company’s 4 brands. Responsible for setting and reporting against daily, weekly and monthly sales and profit targets for over 120 products. Bridge marketing and finance teams regarding marketing acquisition costs, trend analysis and year end forecasts across 4 product brands. Work with marketing and finance brand managers to develop and analyze annual marketing plans. Support sales associates with strategy for top 40k households with a focus on improving acquisition costs. Key activities include development of metric driven reports, analysis of sales force results vs. plan and vs. prior year, recommend outbound sales strategy and marketing campaigns, tracking of acquisition costs for each of the 4 brands by marketing channel (catalog, digital, outbound sales, web, fulfillment, groups and referrals).
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Director Of Brand MarketingGrand Circle Corporation Feb 1999 - Apr 2004Boston, Ma, UsPrepare, financially justify and present to Executive Team annual marketing plan, which include recommended marketing campaigns with sales forecasts and full P&L statements by customer segment. Responsible for managing and executing all marketing campaigns within annual advertising budget of $8M. Perform daily ad hoc analysis to identify and quantify customer patterns of behavior and apply learnings towards segmentation and retention efforts. Key activities include execution of all list selects, provide front tend and back end analysis to validate marketing strategy, recommend marketing campaign changes in conjunction with other brand managers and communicate creative direction to company’s production department.
Kara O'Toole Skills
Marketing Strategy
Sales
Project Planning
Business Strategy
Performance Management
E Commerce
Analytics
Analysis
Budgets
Direct Marketing
Strategic Planning
Call Centers
Forecasting
Management
Crm
Leadership
Tourism
Marketing
Customer Service
Social Media Marketing
Event Management
Email Marketing
Hospitality
Event Planning
Social Media
Online Marketing
Marketing Communications
Strategy
Team Building
Travel Management
Budgeting
Customer Relationship Management
Business Development
Project Management
Consulting
Business Process Improvement
P&l Management
Customer Satisfaction
Kara O'Toole Education Details
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Drexel University'S Lebow College Of BusinessBusiness/Corporate Communications
Frequently Asked Questions about Kara O'Toole
What company does Kara O'Toole work for?
Kara O'Toole works for Ko Consulting
What is Kara O'Toole's role at the current company?
Kara O'Toole's current role is Principal, Consultant.
What is Kara O'Toole's email address?
Kara O'Toole's email address is jk****@****zon.net
What schools did Kara O'Toole attend?
Kara O'Toole attended Drexel University's Lebow College Of Business.
What are some of Kara O'Toole's interests?
Kara O'Toole has interest in Poverty Alleviation, Children, Education.
What skills is Kara O'Toole known for?
Kara O'Toole has skills like Marketing Strategy, Sales, Project Planning, Business Strategy, Performance Management, E Commerce, Analytics, Analysis, Budgets, Direct Marketing, Strategic Planning, Call Centers.
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