I have over 7 years of experience working in customer service both face-to-face and over the phone set up. Currently, I am working as a Mortgage Agent with Dominion Lending Centres. Previously, I was the Operations Supervisor at Best Buy Ltd Canada, where I managed the customer service department in a retail store. I was in a leadership role which had the mandate to grow year-over-year store sales along with customer satisfaction. Competencies: Customer Service, Team Leadership, Canadian Immigration, Inbound/Outbound Call Center.