Customer Service Specialist
• Regularly prepared Morning and Nightly paperwork• Trained new employee to get accustomed to the electronic point of sale (EPOS) system and educated them about Future Shop’s values• Performed front end duties including till transaction, returns, exchanges, price correction, and price match• Applied credit card (with Chase Bank) application on behalf of customers• Processed, audited and tracked all customer units• Communicated company’s programs and special promotions• Answered phone calls and responded to general and case-specific inquiries