Kara S. Email & Phone Number

Richardson, TX, US

Plano, Texas, United States

Richardson, Texas, United States

Provided exceptional assistance in a Customer Service environment to internal and external customers. Answered and processed phone calls, emails and queue requests. Executed functions such as: creatingservice requests, update and close tasks and order parts, and open escalations and track follow through.

Richardson, Texas, United States

Same responsibilities as Shyft Services, companies merged.

Richardson, Texas, United States

• Same responsibilities as Shyft Services and TD Synnex, companies merged. Also tasked with composing Contact Center’s monthly call report for management.
• CommCell Champion responsible for updating and distributing communications board information and spreadsheets with department numbers, announcements, and feedback.

Richardson, Texas, United States

• Monitored and processed requests submitted to email inboxes and system queues.
• Exception Team, charged with tracking ticket status and ensuring Service Level Agreement compliance.
• Composed monthly call volume report for management.

Garland, Texas, United States

Scheduled clients with the appropriate massage therapist and/or esthetician and educated them on the positive impact of retail products. Coached sales team and trained new hires. Assisted Clinic Administrator with executing potential therapist and esthetician practicals. Tracked membership numbers and ensured the clinic met sales goals. Conveyed clinic.

Bossier City, Louisiana, United States

Managed office in addition to coordinating event details with clients, internal departments and vendors. Other daily responsibilities included sales, event planning, reporting, meeting facilitation and working events.